Comcast Center

Category: Corporate office in Philadelphia, Pennsylvania

Address: 1701 John F Kennedy Blvd #300, Philadelphia, PA 19103, USA

Phone: +12155838078

Opening hours

Sunday: 6:18AM–12:18AM

Monday: 8:30AM–7PM

Tuesday: 8:30AM–7PM

Wednesday: 8:30AM–7PM

Thursday: 8:30AM–7PM

Friday: 8:30AM–7PM

Saturday: 8:10AM–6:17PM

Reviews

Andrew Wier

Oct 30, 2022

My "high speed" internet of 800Mbps is currently being throttled to 40Mbps. What do I pay you for?

Christina Kinner

Oct 25, 2022

Comcast does NOT take responsibility for their actions! They came into our Condominium Complex and started drilling. We have 102 units here and in 5 minutes half were out of water. They promptly drilled into 3 water lines. We as an association took responsibility for fixing the pipes, irrigation system for the grass and the pool that had gotten clogged with dirt. Over $40,000 later Sandia Plaza Condos was back in shape. BUT Comcast did NOT take any financial responsibility. They came in, made a mess, left and will not reimburse us for the destruction that they caused our neighborhood. What a pitiful representation of a business!

PA_ resident

Oct 18, 2022

Cut the cord and save $$, perhaps more than half of your television service, dispensing of equipment fees, surcharges, add-on fees, and every other extra cost that Xfinity adds on to make sure that the cost of television continues to rise, while providing less included programming. For example, check out YouTube TV at approximately half the monthly cost. I had signed up for an Xfinity contractual commitment, but that did not prevent Xfinity from eliminating channels that were part of the contract when I signed up. But I was bound to the contract price. Same price, less product. Way back when, when Comcast went from analog to digital, all of the Comcast ads said that customers need take no action, but instead customers were required to purchase hardware at extra cost. By the way, try to speak to someone human when you call Xfinity. The layers of menus will try your patience. This is a company that could not care less about its customer. As a postscript, after terminating my TV service and returning my equipment, I received the next bill from Comcast, which, of course, did not reflect the termination of the TV service and the return of the equipment. Forcing me to navigate through the many telephone menus and recordings and then to text messaging before I could speak to a live person. Everything about dealing with Comcast is painful.

Jose Gutierrez

Oct 9, 2022

Don't want to be mean, but This Company should be out of business. "Customer Enemy Number 1"

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Questions & Answers

My question is this. Has anyone else received increases in their bills with no advance warning? When visiting my local comcast store near me, they couldn't explain why other than to say "oh well your contract expired and these are the new charges".

Karen Jurewicz | Nov 3, 2018
But Seriously Folks | Nov 3, 2019

Yes. That's part of their scam. No set price and no disclosure ever. They hope you forget then they can drain you for every dime in your pocket. This is done by design. No customer support and no discernable logic other than to rip you off because you forgot to negotiate the bill the month before they raise the price or cut you off. You'd think that the government would stop this monopoly and lack of competition. But there's too much money involved and if you don't like it use some tin cans and string because there is no apparent over site. Comcast can do at it pleases whenever it suits them.

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Why is it people at the beginning and the end of the road I live on can get comcast Xfinity but not the middle? I have repeatedly ask for service with no avail. I will pay for good internet but no one will run it to me or my neighbors. Why? HELP!

Kara Miller | Nov 3, 2018
Annette LUKOSAVICH | Nov 3, 2018

Comcast doesnt care as long as you pay

I have had your service since the month of July and it is now November .. It never has worked properly and all I get is technicans but no maintenance man. Why the insanity?

Santino Florian | Nov 3, 2018
Mike Bolle | Nov 3, 2018

100% agreed! Comcast does SUUCK. I've heard numerous accounts of horrible acts/ install jobs, committed by their installation techs that damaged houses their services don't work correctly. Prices are extremely expensive and once they have you hooked in they Jack it up and try and keep you from cancelling. A Horrible company the only reason they're allowed to survive is because there's hardly any competition in their Market if there are three or four other cable internet providers Comcast will be out of business quick.... and their junk mail is not very recyclable there's always some stupid little plastic $500 savings card in there to try and reel suckers in. Not happening Comcast you suck

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I am a customer for over 20 years. My question is why can we not get plans with extra channels for under $100 like new customers? There is never a new plan for us for under $180!! So for us loyal is never going to be rewarded.

Levette Williams | Nov 3, 2018
Levette Williams | Nov 3, 2018

I have called and been disconnected then got another representative and was told I would still pay more? What is it that you asked for? I asked for a better package like new customers.

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I think that it’s really messed up how when you where told that you where going to get a gift card in 16-18 weeks and when the 18weeks is over now the game changes smh

Nikema Jones | Nov 3, 2018
But Seriously Folks | Nov 3, 2018

The gift card is subcontracted by a third party. Short of small claims court, I would write an email. (calling us a wasteful and undocumented so Comcast will undoubtedly lie or give you false information) requesting the name and telephone number of the gift card administration company and ask for their email address so you can inquire when they will send your gidt card. Had the same problem and this is how I got their attention. Looked up the CEO name of gift card company and got my card in about 7 days after first contact. If not, you're going to spend $38.50 and file small claims complaint with atrached Comcast bill to peove your case.

Why is Comcast so hard to get cable and internet from, when its the only place that provides service to my area??? You make me angry..

S Moose | Nov 3, 2018
David Osisek | Nov 3, 2018

What makes you say it's hard?

Why do you make it so un affordable !!!

Dee Greenlaw | Nov 3, 2018
But Seriously Folks | Nov 2, 2020

I've been using www.locast.org. I have the app on my phone too.

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Why can't they put together a package where it's not 30% Spanish speaking, we don't care for those stations nor do we understand.

Susan Mbalsamo | Nov 2, 2020
Henry Lebensbaum | Nov 2, 2020

Because they only care about their bottom line

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My internet goes out everyday and comcast wont fix it, should i make a youtube video about this?

Michael Pearson | Nov 3, 2018
Jason Blesi | Nov 3, 2018

O am having the same problem and I have contacted xfinity and have had technitions come out to fix the problem to no avail! I am still having internet connection issues.

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I tried to return equipment.I either have to drive 200 mi. to a retail store or have a cell phone to get a link texted to me. I don't have a cell phone and I can't get a straight answer from their agents I have called the attorney generals office.

Jocelyne Capron | Sep 3, 2022
Subash Kumar | Sep 3, 2022

I would like activate my account

How can get a copy of my 2019 W2?

ana vargas | Jul 5, 2022
Arun P.M. | Jul 5, 2022

This is employer related right. Kindly reach out to HR or employee helpdesk.

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I was told September 2 by EC my bill would be waved yet they can't seem to find the conversation and now my account has been closed for non pmt. Which I was paying and xfinity sent a check back, cause they don't accept checks

Aleathia Cole | Apr 6, 2022
ANDRE CUNNINGHAM | Apr 6, 2022

I don't know about that the only thing I could tell call customer service

Why is soooo difficult to get Services from Comcast!!!!????

Eric Nelson | Nov 2, 2020
Curtis Holmes | Nov 2, 2020

I have the slightest idea, we got dish

how do I put in job discrimination complaint?

KayShor | Nov 2, 2020
Buzz Gallagher | Nov 2, 2020

Start with your HR department. If member of a union discuss with your shop steward.

Dear parent company, your steaming apps are terrible and constantly buffering. Apps stopping. This is not a connectivity problem on my end as I have no less than 7 apps that I stream with and do not have these issues. WHAT'S THE ISSUE?

Ginny Minor | Nov 2, 2020
Curtis Holmes | Nov 2, 2020

You will have to call them or go in person, to find out what is going on with their apps.

Has anyone else’s hoa asked for certificate of insurance for an install , after getting letter from hoa to approve wires on the outside of house?

Tony “Tony D” D | Nov 3, 2019
Anados Defered | Nov 3, 2019

Call the insurance company about that. I know one is required but truthfully I forget the ins and outs since the HOA deals with it. It makes sense since the outside is treated as common property. Just call the insurer who issues that certificate for clarification.

Why did you remove TCM?? I don't want or need another package for another $9.95 especially considering what else is in that package!! You don't care what the customer wants only what YOU can get from the customer!!!! I am so disgusted with Comcast

Judy Savrick | Nov 3, 2019
Anados Defered | Nov 3, 2019

Read Comcast Forum. Read Twitter. Just Google it. Now. Comcast claims it would cost too much to offer TCM alone ala carte. Comcast rep stated TCM wanted to be a premium Network. Note it is NOT listed as a premium Network as of today. So they put it in with Sports Entertainment Package with 3 or so orphan channels. My guess? They are losing money on Sports. They get more $$ than on Digital Preferred - which can be accessed on non-HD cable boxes for non-HD viewing. It's all about the money. Show me the money baby! That's Comcast/Xfinity. BTW Comcast claims their viewership watches less than 2 films a week. Maybe less than 2 TCM movies. I watch classic B&W over and over. Better than today's trash ideology gender garbage. Noir, classic suspense, horror. Realize there is more than one way to access TCM. Maybe that is another reason Comcast may be losing money. They are not non-profit. I do get that. Bottom line. Call them directly. Complain... Everywhere. Anywhere. You see what they say.

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I have 2 accounts, one in Florida and one in Philadelphia. I can easily access my Florida account, that is insert my user name and password but I can't seem to be able to access my Philadelphia account. Need some help?

Barry Robbins | Nov 3, 2019
Jonathan Wagner | Nov 3, 2019

I am able to switch between accounts from a drop down menu in the upper right corner of web page after logging in. If you don't have that then definitely time to call customer service

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Is there any visitors parking lot?

Max Mirian | Nov 3, 2019
Wesley Sturgis | Nov 3, 2019

There isnt a visitor's parking lot. There is garage parking in the area for a cost or street metered parking.

Why is Comcast emailing me "fake" promotions? The link to unsubscribe causes a pop-up window warning me to stay away and "someone may be trying to steal my info", therefore leaving me unable too unsubscribe. Is that even legal?

Rizz “Jago” | Nov 3, 2018
Joseph Dutko | Nov 3, 2018

You're on the wrong site for this kind issue. Try BBB in Philly.

Is this available for public access?

Mason Romero | Nov 3, 2018
Sudheesh Surendran | Nov 3, 2018

General public can go inside the office front desk at the ground floor. There they can watch some nice random videos on a huge wall mount tv.

Comcast refuses to cancel max. We have 2 other premium stations. They say we have to give our social security #. We have had our account since 1984. What are our rights?

Suzanne Gillespie | Nov 3, 2018
Frank D | Nov 3, 2018

There is no reason to give your social security number. They may choose to validate it is you by the last 4 digits of your SSN, but you can request an alternate way. Now, the secret is call them back again. Each new call routes to a different area. Keep doing this until you get some one that can help you. I know it's a pain, but them again so is Comcast.

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Do any one know the corporate number of Comcast of Georgia?! Please and thank you.

Rachell Kelly | Nov 3, 2017
Merri Smith | Nov 3, 2019

No I don't but sure like to have it also

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