Courtyard by Marriott Palm Springs

Owen Sun

Room was infested with tiny ants and the AC would not stop pumping out HOT air. I eventually switched rooms at midnight but still had ants in the room. The hotel excuse was it’s hot outside and the room is on the first floor. Not impressed.

Arrianna Hamrah

We used the Courtyard for our wedding block and couldn’t say more incredible things about our experience. Shawniie made the entire process so smooth and she was so accommodating with last minute changes. The hotel was recently renovated and all of our guests had a super lovely time staying here. 10/10!

J. Brooke Fenwick

While this hotel has comfortable rooms well equipped for business trips, please know that if you stay here there is only one place to park. That is in their self park parking lot for which you will have to pay a nightly fee. The parking lot is totally open and with no security measures, such as video surveillance. After our first night there, we were contacted by the front desk to inform us that our car had been broken into. Nothing of value was taken but we ended up with a $400 expense to repair the window. When I asked the hotel management about whether they had any security cameras in the parking lot, he informed me that there were not. When pressed further as to why customers are expected to pay for a parking lot with no security measures in place, he basically had an "I'm sorry, but that's just the way it is, and you are lucky you are not staying at our neighboring hotel which charges a much higher parking fee." That is not good enough! I am really put off by companies which don't care enough to take even simple basic measures to ensure the safety, comfort, and well being of their guests. Will it cut into Marriott's bottom line too much to ask for the relatively small expense of adding video cameras and warning signage that the parking lot is under surveillance? I know that may not be enough to be a 100% deterrent, but it probably would help! Needless to say, we won't be back here because of the apathy regarding concern for customer care and well being. The employees were courteous, professional, and expressed their regrets for the incident, but that is not good enough. Please do better!

Dano Mc.

As far as facilities go, it's what you would expect from a Marriott, but what really makes this place exceptional is the staff. From the people at the front desk to the housekeeping staff, all were extremely efficient, professional, and friendly. A very enjoyable stay.