IDHS Peoria Family Community Resource Center

Category: Government office

Address: 103 NE Jefferson St, Peoria, IL 61602, USA

Phone: +13096718100

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: Closed

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

cyles99

Sep 29, 2022

They've failed to keep 2 phone interview appointments with me, and when I called to reschedule the 2nd time I was treated poorly. I was on hold for 30 mins then could barely hear the representative even though the signal was fine, and they actually hung up on me before helping me. Everyone working there should he unemployed. Failed to keep another appointment then hungup again when I called to reschedule.

slaughter house

Aug 3, 2022

They got me in and out and others fairly quickly, only waited about 20 minutes. I am happy with the outcome. I appreciate everyone's tireless hard work there. I could only imagine. The man working behind the desk at the time was fast and efficient.

Rebecca Wood

Jul 5, 2022

Don’t even bother with this place. It will be a complete waste of your time. I filled out an application months ago they said I needed to turn in a document which I did multiple times and I have been calling 3 times a week for 2 months now, nobody’s answers. Leave a message, doesn’t matter they won’t call you back. Someone needs to get things straight here what a joke.

Jamal Hudson

Apr 19, 2022

This place is horrible, they set phone interviews and don't call you, they never answer the phones, only one person working the desk when there are at least 10 employees in the back doing nothing, can't blame it on covid restrictions anymore, the whole staff needs to be replaced with people who want to work and people who care about the needs of others

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Questions & Answers

Why is it nobody ever answers the phone or call back

Ashley McKinney | Nov 2, 2018
Kmac | Nov 2, 2018

I've called and left multiple messages but no reply, been a week. I've declared it useless.

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My question is it April 4 I have been here twice the caseworkers are talking and drinking coffee while we are full they dont want you on your phones because then you could have proof they get paid for doing nothing!!!!!!Shut it down it's no good

shayb baddass | Nov 2, 2019
Arianne Taylor | Nov 2, 2019

So what's your actual question?

I need another link card how do i do it

Marquis Thomas | Nov 2, 2019
Jada James | Nov 2, 2019

You can go online and ask for another one

Who do I call to renew my link for next month

Hella-Flush Community | Nov 2, 2018
jennifer holcomb | Nov 2, 2018

You must fill out the proper paperwork in mail it in, or physical go to office and turn it in. You will have to be interviewed by caseworker for snap renewal.

Why is it that no matter what time of the day or week, all agents are busy helping other callers and I have to leave a message that is never returned? The menu says the policy is to provide the best help possible and yet calls are never returned.

Trista Sanders | Nov 2, 2018
Katie A. | Nov 2, 2018

I had better luck going into the office in person :-/

What is this

Brianna Harness | Nov 2, 2017
Pengu Miquo | Nov 2, 2017

The Department of Human Services.

why are you people not awnsering your phones.GOT DAM SHAME

Ronald Jenkins | Oct 11, 2022
Sarah Hillhouse | Oct 18, 2022

They never answer their phones

I have moved out of state. How do I continue to get Link?

bettie carter | Feb 4, 2022
Sara Taylor | Feb 4, 2022

Go to the DHS office where you moved to

I had reinstated my stamps in August be the date I had to do them when I came to get a new card I feeled the paper out. And for some reason I didn't get my stamps on September 10

Royann Willis | Nov 1, 2021
jamie hopper | Nov 1, 2021

You have to go back in as they probably didn't reinstate them unfortunately I'm dealing with the same thing with my mom

How to reply

Bonnie Winans | Nov 1, 2021
kevin bridgeman | Nov 1, 2021

Must call and leave a message

Is the office even open

Banca Thomas aka Ms.NikkiThomas | Nov 1, 2021
Ebony Davis | Jan 5, 2022

Havent nobody called me yet!! To recertify my link

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What if some one passed way and don't know how to do with the other persons stamps?

Cheryl DeLong | Nov 1, 2020
Nicole Davis | Nov 1, 2020

Call caseworker & report death

What do these people get paid for been calling for hours with no answer or reply from messages I left worst place ever!!!!

Tyrone Smith | Nov 1, 2020
Iron Ox | Nov 1, 2021

In general the people at the office are there to help direct you to the proper form. I find it easiest to go in and speak to them personally or fill out forms online first. Print out any communication and go inside and speak. The phones are usually slammed. If you want to try calling the best bet is to look at hours and start calling just before they open.

Can you walk in and can kids come with you

Delvin Owens Sr. | Nov 1, 2020
Kenneth Williams | Nov 1, 2020

yes you may walk in and they are glad to see your kids .

Is the dhs office open

AnnTisha Campbell | Nov 1, 2020
Stephh humidifier ghhghgf Lulu | Nov 1, 2020

Yes but you need a mask to go In

Does anyone know if you can go to DHS office, are they open right now?

Stephanie Ward | Nov 1, 2020
Ryan Lebeck | Nov 1, 2020

They have attendants at the office on Wednesday

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Been waiting on a call back for a week? What’s the purpose of the voicemail if nobody returns calls

Bonita Webster | Nov 1, 2020
Hillary Miller | Nov 1, 2020

That's happened to me before that's when I'd go in and find out what is going on

When do caseworkers actually return calls? I’ve called 3 times, left 3 messages and no return call.

Bonita Webster | Nov 1, 2020
Hillary Miller | Nov 1, 2020

Sometimes the system is down and it takes thema little bit to get back to people but I'd wait at least til 5 before giving up, sometimes it takes a few days

Why is DHS closed today

Michael Foster | Nov 1, 2020
Booda S | Nov 1, 2020

They always closed on Wednesdays, u can't see a caseworker but building is open

If I fill put for my link online can I pick my card up from the office?

Kyla Leflore | Nov 1, 2020
Stacy Butcher | Nov 1, 2020

They will mail it out.. No more link cards distributed through office for years now..but if you go in then your app will be processed withing 3-5 days

Are they open today

Makyah Wilkes | Nov 2, 2019
Tracy Richardson | Nov 2, 2019

No. Closed for the holiday.

Are the open on Friday ?

sakura08231 | Nov 2, 2019
jennifer holcomb | Nov 2, 2019

Yes

Does caseworkers see people on Tuesday

Darnell Board | Nov 2, 2019
A Taylor | Nov 2, 2019

Yes

Can i come in and get a replacement link card

Marquis Thomas | Nov 2, 2019
A Taylor | Nov 2, 2019

No you have to call the link line and order one

Do the see people on Fridays?

Valerie Azbill | Nov 2, 2018
A Taylor | Nov 2, 2018

Yes avoid lunch from 1130 to 1

what hours do they see people on wens

Kimetta Ross | Nov 2, 2018
regina morgan | Nov 2, 2018

Caseworkers won't see you on Wednesdays!

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Is the office open to see people on thrusday

Nancy Bonea | Nov 2, 2018
Arianne Taylor | Nov 2, 2018

Yes. Avoid lunch from 1130 to 1. They start seeing people at 8am

Can you pick up applications for services at fulton ave office

VICTORIA COURTOUISE | Nov 2, 2018
Arianne Taylor | Nov 2, 2018

Yes or you can apply online @ abe.illinois.gov

Is there help for rent wit eviction notice

Tiffany Morris | Nov 2, 2018
Arianne Taylor | Nov 2, 2018

No. DHS does not provide any rental assistance

Can a 60 year old apply for medical card yes or no

Cindi Randle | Nov 2, 2018
Rose Magnus | Nov 2, 2019

Yes

When do they stop seeing people? I have to take my little brother to the dentist at noon takes hours where we go won’t get out till about 3:00 get there around 3:30? Would they still be seeing people?

Kenzie Childers | Nov 2, 2018
Trista Sanders | Nov 2, 2018

They may tell you they will but they'll leave you sitting in the waiting room until they close at 5. You can switch to Tazwell County DHS though, they actually answer the phone and take care of their people.

How do i go about getting a paternity test done or do you guy handle stuff like that?

Ashley Spiller | Nov 2, 2018
Carolina Thaller | Nov 2, 2018

You can go to this office for that. You just let them know that you want to establish child support. They will ask if you need a test. Then they will put it in motion for you.

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Tried calling at 4:25 and disclose at 5:00 and call back during business hours.

Diana Gualandi | Nov 2, 2018
Trista Sanders | Nov 2, 2018

Good luck, I've been trying to get them to either answer the phone or call me back since October. I've been approved for snap since then, and even qualified for emergency, but my card won't work. I'm hungry and my mom has been having to help me get food but they don't care. Then I applied for cash assistance and checked the box stating that I can't come in for an interview but they scheduled one anyway but when I called for a phone interview they still wouldn't answer and the letter said my case would be closed if I miss the appointment and don't get ahold of them. They don't care about anyone, they just screw everyone over.

Can u speak with a caseworker on an friday...

LukeTH | Nov 2, 2018
Katie A. | Nov 2, 2018

If you go during their business hours, you should be able to speak to someone..just expect a little bit of a wait.

How can i do emergency food stamps online

Jesmon Reed | Nov 2, 2018
Nichoal Cook | Nov 2, 2018

How do u fill out online?

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How far is the office from bradley university

Angela Mckinnon | Nov 2, 2018
Katie A. | Nov 2, 2018

If you're walking? 20minutes. If you're driving in day traffic? Seven minutes.

Can I sign up for a link card on line.

Mad Max | Nov 2, 2018
Rick Hill | Nov 1, 2021

Yes abe.illinois.gov

Do I need photo I'd to apply for link

John Duncan | Nov 2, 2017
Katie A. | Nov 2, 2017

When you go in for your appointment you do, but not to apply online for it :)

How do i know if my benifit have ended

Doug Payton | Nov 2, 2017
Pengu Miquo | Nov 2, 2017

You will either need to come here and ask someone, if they have ended, they will be able to help you out. Or call down and speak with someone.

Can i speak to a caseworker tomorrow

Antonia Marie Scott | Nov 2, 2017
Pengu Miquo | Nov 2, 2017

You should be able to speak with a case work when you come down here.

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