Sunrise Family Medical Care

Kyle Carlson

Went to get a test for covid and they ended up giving me the wrong test. Not only did they end up putting my friends and family at risk for giving me a false negative, but I had to front $240 because my insurance won’t cover the test they gave me. Whenever I go to confront them about it, they either tell me lies or say “we’ll work on it” well it’s been over a year and nothing has changed. Not only that but their wait times are always hours long for scheduled appointments. They also somehow manage to loss medical records. I couldn’t even get these people to fax documents without taking months. This place is a complete clown show, and I hope they go out of business. To the owners if they ever read this, I’ll see you in small claims court.

Mickelle Porter-Jackson

The nurse practitioner Deedee is unbelievably unprofessional. When I called to get my mothers information regarding her health as I am on the list to get the information her attitude was "why don't you ask your mom". When I called back again she had the nerve to tell me information regarding Covid-19 was available on the cdc website and told me she was going off the cdc website as well. I asked if my mother could be retested since she had tested positive and she told me there was no reason for her too, she would be good after the 14 day quarantine. My mother decided to get retested after we begged her too (she didnt want too because deedee told her it was unnecessary) and it came back positive again( so glad she didnt listen to the incompetent dee dee). Deedee told me she wouldn't be contagious because she hasn't shown any symptoms. When my sister called back to get more information deedee told my sister that my mom was contagious and that she should continue to quarantine after she exposed a few family members. Giving false information and having an attitude could cost my family a family member. I understand that it is a difficult time but we are just trying to get information to keep our family safe and the way deedee has handled it is unbelievable. We are working to get our mother out of this clinic for this very reason that any time we have concerns deedee is rude, unreliable, and unprofessional. I am seeking legal action towards her and I suggest that if you go to this clinic be aware that the attitude you will receive will be one you won't forget by a healthcare unprofessional.

Michelle Cummings

Fantastic clinic. The staff are incredibly helpful and understanding. We had to have covid-19 testing done so we could take the ferry from Bellingham to Alaska, and they were able to work us in right away. Not only that, when the ferry company continually changed its policies on testing, they worked with us every step of the way. Deedee and Dr. Koike, you're both life savers. We owe you more than you'll ever know. Thanks for everything 😊

Gabriela Najera-Leifer

My husband and I have been patients of Dr Roy for at least 18 yeas. We absolutely love them. They take time with their patients and listen to all your concerns. Dee dee always takes care of all the issues regarding lab work, refills etc.etc. Expect to wait a while to be seen since there's only one doctor at a time. But I don't mind the wait, they are great.