Shoe Dept.

Category: Shoe store

Address: W/M Shopping Center, 389 W Stevenson Rd, Ottawa, IL 61350, USA

Phone: +18154334831

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Silver Sterling

Aug 14, 2022

The shoes here are expensive for the poor quality of them. My kids had their shoes maybe 2 months and broke. My brother who literally doesn't go away but wears his shoes in the house all day for support, he got steal toes and they broke on the bottoms. The stores return policy is only 30 days. I'd rather go to Walmart their shoes last a lot longer and are cheaper for good quality. Employees are friendly the store was clean I'm just not a fan. Others may like them so if you haven't been give them a shot see how you like the shoes.

Richard Hays

Jun 17, 2022

Needs improvements the sizes and brands.

Jules H.

Jun 6, 2022

There's always a Sale here and the staff is very helpful!

JoAnna Ludkowski

Feb 18, 2022

Hours are not 10-8 but open at 11. Web needs updated.

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Questions & Answers

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. | Sep 2, 2022
Shoe Dept. | Sep 2, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. | Sep 2, 2022
Shoe Dept. | Sep 2, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. | Sep 2, 2022
Shoe Dept. | Sep 2, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

do you have mens dress shoes in size 9 wide

Bonnie Leipold | Nov 2, 2019
Chad Provost | Nov 2, 2019

I'm sure they do. They quite a large selection of dress shoes

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Do u have soccer shoes

Bobbie Fraga | Nov 2, 2018
Peyton Adams | Nov 2, 2018

We don't have track cleats or soccer shoes. We have baseball cleats.

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Do you guys have basketball shoes

Tom Walsh | Nov 2, 2018
The Charmer Under Me | Nov 2, 2018

Yes! Nike Air Precisions and some others

So u sell timberlands

June Negray | Nov 2, 2018
Kerrie Hall | Nov 2, 2018

Not sure. You could always call and ask

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