REI

Miguel Rivera

This review is specifically about the REI Bike shop. Dropped off my bike to have several services performed. I was given a date 2 weeks out because they were busy. No issues. The day I was promised the bike back (their paperwork states "promised") I called to ask about picking it up and they tell me that they haven't had a chance to look at it. 2 days later they call me to tell me that I needed parts replaced. The notes clearly stated that if the cost of the parts was below 45 dollars to go ahead and install them. The parts I needed were 42. So, more delays. The bike is finally ready to be picked up 7 days after it was promised to me. I go to pick it up and I noticed that the bike was not shifting correctly. I walk back in and explained what happened. They tell me to bring it back the next day. Seriously? At that point I was beyond done with them. The biggest issue with this store is that there is no communication within employees. You have to explain everything wrong to 3 different people every time you call. They don't make proper service notes and do not communicate with the customer when delays or issues arise. Then they simply don't care. They weren't rude at all. I'd be lying if I said they were. But they are clearly indifferent and just can't put forth the effort to make things right when they make a mistake. The bike should have been inspected and checked to make sure the work was done correctly. But that clearly didn't take place. Find a local bike shop and give a small business a chance. I've learned the hard way. Won't be taking my bikes back.

Jay Singh Kushwaha

I went on a busy Saturday afternoon and still had an excellent experience buying shoes. Shawn was very helpful even though many people were there. He explained everything very well knowing that it was my first time buying hiking shoes. Would definitely buy another trail running shoes and hoping Shawn would be there to help again.

Alva Cheng

Great customer service. Their sales representative Shawn went above and beyond in helping me finding the pair of hiking shoes that I love. Thank you!

Cody Lane

I miss REI’s flagship store in Seattle but now I live in Edmonds and go here. For the last 6 years the staff are always great but the inventory is always disappointing. The space is too small and needs to expand. This location is honestly better for online pickup orders otherwise save your time and drive 16 miles for the flagship store. Tough love from a long time REI fan.