Goedeker's

Samantha Melvin

UPDATE - when I first ordered from them, I was happy (see my first review below) But, it ended up taking over 18 months to get the items I ordered. I had to argue with them to split my order to get things delivered as they were received. Being patient because of Covid, I understood. Finally my dishwasher was the last to come. Because of the long delay in receiving my items, I had to wait until my contractor had time to come back and do the install. When he came today and we opened the box, it was completely DESTROYED. Totally smashed in on the back with damage on 3 of the 4 sides. It looks like it literally fell off the back of the truck. So damaged that it started leaking from the metal seam in the back where the dent is. The front door is also bent, it won't even seal properly. Not to mention what they sent wasn't even the same model I ordered. The worse part, the customer service was completely rude and unsympathetic. Their comment was "it is passed the 30 days". I am still waiting to see what they do about it, but the way I was treated on the phone today I don't have much confidence that they even care or will take care of the problem. This was my original review when I placed my order - Nicole was great!!! very friendly and helpful. So glad I called and got help ordering all the appliances for my kitchen remodel. She was very knowledgeable on all of the products.

Kyle Tucker

HORRIBLE customer service. I am an investor and own many properties. I have never written a negative review. I have had such a bad experience, want to prevent others from having the same. They shipped a fridge to my house when I requested it be canceled and not delivered. Their 3rd party company dropped a fridge off without signature to a property I no longer live at. Goedekers wanted $600 to return it back to them. I have over 10 unanswered emails. Terrible company, terrible service. Mistakes are okay, but no response is not. Do not use them.

Terri Odum

worst customer service i have ever experienced! I ordered a table three months ago, last shipping update was 9/24/2022. Called customer service today and the order has been canceled yet i got not notice whatsoever. terrible company!

Md Liakat Ali

Be aware of is this company! We bought a table that came defective. They harassed me for months assuming that I am making up the issue. They won't take it back for months occupying space in my house and kept threatening us for collection if we dispose of the defective items. They have a pattern of harassing customers. 3 months on and we still have the items here. We got our money back by submitting a dispute to my credit card company. Never order again from these con business. I have a lawer in place to counter sue them if they are going for collection for their failure.