UPS Customer Center

Category: Shipping and mailing service

Address: 117 N 36th St, Lafayette, IN 47905, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 11:30AM–1:30PM

Tuesday: 11:30AM–1:30PM

Wednesday: 11:30AM–1:30PM

Thursday: 11:30AM–1:30PM

Friday: 11:30AM–1:30PM

Saturday: Closed

Reviews

Larry Brooks

Oct 21, 2022

UPS is getting just as bad as USPS. Said my package was delivered to my front door which it wasn’t. Went to the customer service center here in Lafayette Indiana and they said they will have to track it down and talk to the driver and ask what house she left it at. My security camera showed no deliveries to my house at the stated delivery time. So now I have to wait to see what house the driver left it at. It’s not hard to match the house number with what’s on the label. They should do what Amazon does and takes a picture of where they left the package to prove with a picture delivery was made at the correct place because not only do we see it was delivered but we can see if it was the correct place. So now I have to change my flight this morning which cost me $225 and sit and wait to see where my package is. So frustrating!!!!!!!! I bet I don’t even get a call like Donna (the supervisor) said I would get today when they talk to the driver. SOMEONE OWES ME $225

Richard Glenn

Oct 20, 2022

I don't think you're company is any better than the other one who comes here to deliver packages

Chris Partlow (Chris Partlow)

Oct 17, 2022

I would give zero stars if I could terrible customer service not to mention they said they lost my brand new iPad Pro

Jim S

Aug 25, 2022

Great and Friendly service. They had me in and out in just a couple minutes. Thanks

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Questions & Answers

Okay so this is the second day I have been waiting for a package and then it comes up that it was held up but I am at my house nobody rang my buzzer or anything. What do I do???

Brittany Baker | Oct 11, 2022
UPS Customer Center | Oct 11, 2022

I'm very sorry to read that you have not received your package, please send us a direct message including your tracking number, phone and email. -Eleonor.

Can we get a local phone number for this location? It seems to not exist according to UPS whatsoever? Nor do they know anything about this customer centers hours or whether or not they're actually open on any given day.

Isla Eikenberry | Mar 6, 2022
Steve McKinley | Mar 6, 2022

This place is the worst excuse for a parcel delivery service. I paid extra to get a pkg here in 2 days. Its been3 days. Was to be delivered today. It arrived in Lafayette, IN Feb 2,2020 at 1:19 am. At 9am it was decided UPS didn't have time to unload the last 3 trailers and of course my pkg is on one of those 3 trailers. I went to UPS at 2pm hoping to get this pkg. The 3 trailers have still not been unloaded. This was a birthday gift. Again...poor excuse for a package delivery service.

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My daughter left her wallet, with all her IDs at our house in Tennessee. I sent them UPSN to her. You will now not let her pick up the package without her ID...which is in the box! Seriously $60 to ship the package, which you still will not give her

Sissy Livingston | Nov 1, 2021
UPS Customer Center | Nov 1, 2021

Hello Sissy, we're really sorry to read that your daughter isn't able to pick her package up; however, you need to be aware that there are some requirements that need to be fulfilled to ensure the package won't be picked up by someone else. If you need further assistance from UPS you can contact us thru our social network via Private Message on Facebook or Direct Message on Twitter/Instagram.

Can you help me with a lost package? Destination was West Lafayette. Need to know if you received it. 1800 number people are so dumb

Tilottama Dey | Nov 1, 2021
Ashley Neely | Nov 1, 2021

I'm a feeder (truck) driver. I have no idea what packages are in my trailers at any time. I wish I could help you more, but I don't even touch the packages.

What are your hours of operation today

Jody Banks | Nov 1, 2021
UPS Customer Center | Nov 1, 2021

Greetings, today the hours of operation are below. — Tom 11:30 AM-1:30 PM and 3:30 PM 8:00 PM

lost my email with tracking number on a package coming today from fidelity supposed to be here by 2:00 but not here yet, how else can I keep tabs on this package?

tammi hawkins | Nov 2, 2019
Ashley Newton | Nov 2, 2019

If so, try to call the shipper to receive the tracking number. If not, you can call customer service with the courier and they may be able to look it up with your shipping information and the company it is coming from, varying upon the courier used. If you have accidentally deleted the email with the info in, check your email trash folder, it may still be in there. Another thing is the couriers are often times not very prompt at delivery time, so you may want to give it an hour or so.

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