Sonesta ES Suites St. Louis - Chesterfield

Madd Ladd

You get what you pay for. We were passing through and stayed for just a night because it was affordable and the amenities looked nice. We got into the room and it was ok, the furnishings were dated and the air quality in the room was bad, moist is the best way I can think of to describe it. Just about every amenity advertised online was closed, the pool was drained and had trash sitting in it and the complementary breakfast was a sad bagged grab n go. Also, there were bugs in our bathroom, ick! Front desk service was also lacking, not very friendly or accommodating. Overall, our stay was adequate, the rooms were decently clean and the bed was comfortable; it just wasn’t what we expected from the Sonesta brand. Oh! And look out for the 250$ incidental fee upon checkout! What’s up with that?

Jessika Adams

This is a trick. Do not stay here. They boast having a pool, fitness room, complementary breakfast, free wifi, and clean rooms. The pool looks like it hasn’t been open in years, the fitness room was closed, you had to pay for the Wifi or I assume the free part was the 1 computer they had in the lobby, the breakfast was a granola bar and a bottle of water and WE had to clean our room. Granted they did have a stove, fridge and dishwasher which was very helpful but with only 2 of each item we had to go buy dish soap so we could use the dishes. Also the stay was non refundable plus they charged me an additional $250 when we got there for incidentals which I will not get back for up to 14 days AFTER we checked out. I had asked someone who worked there for some extra towels or where I could find some and they looked at me as though I asked them the meaning of life, rolled their eyes and continued walking. This is an apartment complex essentially and they treat it as such. I know all of this is pretty negative but it was very disheartening for my kids when nothing we stayed here for was available.

Verified Hotel Guest

Positive: By far the quietest hotel room I've ever stayed in. Front desk staff was very friendly. Room was clean and it was great to have the kitchen. Location was convenient to shopping/dining. Negative: Nothing negative about our stay. If you were hoping to swim, you may have been disappointed as the pool wasn't open, but we weren't planning on using it anyway.

Verified Hotel Guest

Positive: This hotel was excellent for the price. Negative: They need to provide housekeeping while you¿re there instead of using covid as an excuse. Did not like having to walk to get my own towels or take out my own trash.