The Polyclinic Broadway

Sarah Bright

I have not been able to get an appointment. I have a referral that said two weeks priority with a surgeon . I tried to call and set up an appointment on multiple occasions. They keep telling me WE will call YOU when we process your referral. It’s been 3.5 months. Still have not been scheduled. Or contacted. If your issue is time-sensitive I recommend going somewhere else. I deeply regret not seeking out other care sooner instead of being told to wait for care that is not coming.

sfbay jack

DO NOT GO HERE. Clinic was closed. Person there told me to drive to the Madison and 8th Ave clinic. There was a drive thru clinic no appointment needed. I went there the line was around the block and many more blocks of traffic trying merge into every line possible. Chaotic. Reps began coming out to direct traffic. I had three reps approach my car everyone telling me how to wait and which direction the traffic would flow to get to the check in. When I pulled up to checkin (90 mins later) they asked when my appointment was scheduled. I explained how I was told to come here by the other location. They apologized told me to go to the site but they weren’t even accepting appointments right now. I told them they should inform everyone else who had also been waiting in lines for an hour and change and correct the information on their site and google.

Review Er

I went here for "walk in" COVID testing and waited in line. I was told (by a nurse I think) I needed to call a phone number to setup my patient account and give them my insurance info to them because I would be "holding up the line" if they took the info there. The line contained 3 people and I just waited behind 4 people. The person before me was not a patient and they set up an account for them and took their insurance info. The website didn't provide any way of booking an appointment or providing this information beforehand. Somehow I was singled out to have to have to call a number "in the corner" of the room. It wasn't busy at all at 2pm on a weekday. There were two people standing by the check in computers, why not use both computers? Only one was in use. Why have a crazy long check in process? Fix your computer system!

Ruth Froese

My doctor's appointment in person was fine, but the lack of responsiveness after my appointment was upsetting to say the least. If I didn't pester them weekly, they would have completely forgotten about my follow-up tests and prior authorization for my prescription. The prior authorization was finally sent to my insurance THREE MONTHS after being prescribed and it was denied. Meanwhile, I had already gone to my primary care doc and they were able to prescribe the same meds AND submit prior authorization all in the same day AND it got approved. They will forget you exist. Would not recommend this clinic to anyone.