Homewood Suites by Hilton Champaign-Urbana

Emily Carter

Great place. Huge, comfortable suites, great beds, staff is fantastic. Housekeeping is hit or miss, they definitely don't hit the every five day mark? Have to ask for it, more often than not, even for a multi week stay.

TreesEyes

Due to this hotel I will never stay at another Hilton again. We booked a room for a baseball tournament and had to check out early because of a medical situation. I had explained this to the girl at checkout end of the situation. She said okay I can check you out but didn’t explain the fact that they were still going to charge me anyway for the next day. As a big hotel chain, I would think they would have some integrity due to situations that arise out of their customers control. But I guess the love for the dollar outweighs making their customers happy and giving them a break when situations arise that we don’t plan on happening. When I called the hotel to see about a refund she proceeded to tell me that it was a two night minimum stay, which we had every intention of doing but sometimes stuff happens. I am more than happy to give other hotels my money then just ever stay at a place again that will just take your money and not care. So much for being a Hilton honors member. UPDATE To Response from hotel: I have contacted Hilton support center already and they said it was the hotel’s discretion. I also called your hotel twice and tried talking to the front desk and she stated that, yes, you were taking my money anyway despite our situation because we booked through the baseball organization. So, she basically said I was screwed. So unless someone calls me from the hotel, I’ll continue with my negative reviews. You shouldn’t treat customers this way.

Linden Coffey

Food was good. Rooms were nice and clean Bed were horribly hard Pillows were flat The pool oh my Lord smelt of musty mold Pool was cold... Hardly any towls stocked. Was here 2 days. I this this a 2 just cuz the rooms and food was good.

Ashley Hanks

At first when you come in it seems very nice. Staff was nice. But the second you step in the elevator it gies down hill from there. Get onto our floor and the hallway is FREEZING. Like literally FREEZING. Get into our suit and the cabinets are dusty. Dirty dishes still in the dish washer. Only 2 towels in the bathroom. What hotel only puts two in a room that sleeps 5? The mini stove top still had food stuck to it. They give you Palmolive dish soap but no rag or sponge. That makes no sense. Beds....TERRIBLE. You can literally see the dips in the mattress with the bed made. Woke up several times. Fold out couch bed...even worse. The walls are SUPER THIN. You can hear EVERYTHING. I've stayed at plenty of Hiltons and places by Hilton and never came across a place so bad. The only positive about this place was the staff. Very friendly. But definitely not worth $452 for 2 nights. Avoid if possible.