Extended Stay America - Chicago - Downers Grove

Ion L

I booked a room, paid for it, and when I showed up they just told me they don’t have any rooms available. I refused to leave without a solution because I did not have any more money or any other places to stay. So they just called the police and kicked me out. Manager JUANITA HERNANDEZ-VARGAS was extremely rude. I am taking this matter to my attorney now!

Kathy Lifka

First, Extended Stay in Downers Grove met two of our needs: a place to avoid neighborhood fireworks, and a place for our dog. While there were fireworks by the motel, the sound was muted and did not bother us or the dog. Second, the girls at the front desk were accommodating and friendly; however, we booked two double bed rooms, and one was not available. She was able to provide a queen bed room. Now the issues...I emailed twice and called twice about including the dog, and never received a confirmation. Again, the girl at the front desk, who never received a confirmation from Daphne in Arkansas, indicated it was not a problem. The key cards seldom worked despite suggestions to pull it out fast or pull the door handle forward a little when inserting the card. The toilet in Room 206, the double room my husband and son had, backed up, but did not spill over; however, whoever tried to fix it flooded the bathroom. The tube did not have a stopper. Also, my son uses a CPAP machine, and there was no accessible outlet by the beds. My husband and son were moved to a different room, but it only had one double bed. My son is pretty large, and my husband uses the whole bed...not a good substitution. It was fortunate that the room had a recliner that my son could use. My daughter and I needed the queen because we had a toddler with us. While the double bed room would have been more ideal, the queen suited our needs. The motel, on the whole was clean, but very tired looking. In Rm 216 , dressers were scratched up and the drawer on the top left does not stay closed too well, the TV remote did not work, and the outlet behind the dresser is loose. I appreciated the recliner because I have a bad back, but it is unusual in how it reclines and returns to a sitting position. In room 311 the bathroom door did not close tight, and no stopper in the sink. Overall, it suited our needs for two nights.

M.L Risner

Fees fees fees! I don't think any of the front desk staff know what they are doing. I called ahead of time to ask about early check in. The lady on the phone told me she didnt know anything about early checkin. So when i got to the hotel, i was told early checkin is an extra 50 bucks and rooms arent available atm due to being short staffed. So I waited and got a call 1.5 hrs later and went in to check in. This is when I was told the nightly pet fee is 25 dollars. Per night. For an extended stay. Are you kidding me? I've never heard of something so ridiculous! Staying downtown Chicago is cheaper at am ES in magmile. That's where I'm going. Canceled my reservation and had to call off work. Waste of time.

Nobody Like Us

The staff is so super helpful and friendly. If you have a problem they are super quick about it. The hotel was really nice and comfortable. It was nice and quiet no one was being too loud. Definitely would stay here again!