Charlotte Fitness Equipment

Team Bell

I purchased my elliptical from Charlotte Fitness Equipment and had a great experience. Almost a year later, I contacted them to have my machine serviced. After the gentleman came out to check my machine, he ordered the parts I needed. When he came back on the second time with the parts, he mentioned they did not include all the parts in the box and that he would order new parts (after he left, I found one of the parts he mentioned near the door - he had dropped it). A few weeks later, I called again to ask about the part since I had received an email weeks before saying the part was delivered. The gentleman said this time they did not include the sticker and got nasty with me. It was not that the company was not sending the parts. He was just being irresponsible and losing them (see picture below - this is how the company ships the part, they were all in the box). Because of his irresponsibility and lack of customer service, I had to wait an additional month to have my machine repaired. I also called the owner to talk to him about this situation. I mentioned that I had had a great experience up until this point. However, he just went on and on about how great of a company they were. He was not concerned about what I was trying to tell him about my experience. I reiterated that I had had a great experience up until this point, when I realized he was not listening to me, I checked out from the conversation. I contacted Johnson Health Tech instead directly and had them send another company out. They sent the arm and handle directly to me and they sent Jire from Fitness Machine Technicians and they were great. I would highly recommend this company for you fitness equipment repairs.

Matthew Christensen

Excellent sales and service! I would highly recommend the team at Charlotte Fitness to anyone looking for home fitness equipment or service.

Tom Noleman

Just had our new WaterRower Club rower delivered and set up. This was a completely different experience from the NordicTrack out-of-box failure experience that resulted in a total refund....a real hassle with many, many missed repair appointments and long wait times to get someone. John and Matt were knowledgeable and professional....no pressure with great try-before-you-buy assistance. I'd recommend John or Matt to anyone contemplating a fitness equipment purchase in the Charlotte area....and stay away from ICON sports who owns NordicTrack and others.

Krystina Sweet

First time buying through charlotte fitness equipment and definitely not the last! Mike was wonderful to talk with and very informative about the different pieces of equipment available. I started building our home gym not too long ago and wish I had used this location sooner! Customer service is 10/10 and they care about you being happy with the product you choose, not just focused on making a sale. I look forward to getting our treadmill delivered and seeking further equipment from this business down the road!