Sonesta Select Charlotte University

Mimi Jamison

There was no fridge or microwave in the room I had which was disappointing. The beds were comfortable and there was a very comfy corner couch in the room. The TV was small and kind of outdated/bad quality of picture. The showers came with shower gel, shampoo and conditioner dispensers. Everything did appear to be clean though so I was happy about that. I wish they'd had free coffee in the lobby.

Stephanie Peoples

I specifically sought out this hotel after a fantastic stay at a Sonesta in Atlanta - it was a mistake. There was a bit of a run around because my school was paying for me to go to a conference and requested a CCA. After many back and forth conversations with the hotel they 1. found my confirmation and booking number that some working the desk could not, and I was provided the Credit Card Authorization form. I sent it to my school and they took care of it roughly three weeks in advance. Upon arrival to the hotel, I receive notice the wi-if is spotty to the point they need to call someone to fix it, but they haven’t. They explain there is a person who sometimes shows up to make breakfast, but not to worry because there are many restaurants I could go to in the area. Of course, they also didn’t know anything about the CCA form and decided to check me in and look later. My phone number was verified so they could call me with an update. Except they never did. Upon checkout I asked if they straightened it out since I had not heard anything. No, it was not. There were no notes that would provide insight and so, they just charged my card that was on file. That was not actually going to be said to me except I asked point blank. The customer service is abysmal, the pillows flatten easily, and the bed was hard. There was no matching of any of my expectations. Most of this I could overlook except for the ambivalence shown in the customer service. There are many hotels in the area. I highly suggest ANY other.

Pamela Clark

It was okay. Very difficult to find if you are from out of the area. I was warned that I would not be getting housekeeping, that was fine with me. Except coffee would have been nice. The fridge was in a cabinet and hot to the touch. Couldn't find the hair drier. I think it was way over priced for what you get. Not worth the money. Also had to go down 3 times to get my keys replaced because they didn't work. And,NO, I didn't have them near my phone. A lot of noise outside. When you are parked outback and can't even get into the building, have to walk some distance to the front desk to enter, then go to the room only to find out your keys don't work there either and you are disabled,on the 4th floor,it was very inconvenient.

clemsonrugger

Staff here very friendly and helpful. The rooms are clean and everything worked. Not a luxury hotel but a very comfortable clean place to stay.