Salem Optical Outlet

LAN LINE

Great experience! Amanda helped me pick out glasses that my wife loves on me. Got them back the next business day. I will recommend this place to all my friends and family. Great prices, customer service and people!!

Carlee C

If I could rate a 0 I would. The owner Amanda was extremely rude but let me start from the beginning. I had glasses made for my child at contour eye wear 5/5 from them! I took the glasses and brought them to Salem optical for an AR coding to be added. When we handed the glasses over the guy was explaining the “scratch resistant” coding that we originally wanted. He was telling us what deep scratches were as he was tapping on the lens and rubbing it with his fingers doing everything he told us could scratch them 😳. As I was gonna speak up he stopped so I just brushed it off. He told me that their is no such thing as “scratch resistant”. I left the glasses their that Monday they said it would get sent out that next day on Tuesday. They said to me that it would come back by that Friday or that next week on Monday. I never received them glasses till 3 weeks after dropping them off. I called about them around the 2nd week to see what was going on with the glasses. They said the glasses were damaged by “accident” and that it was being fixed. The price for the AR was $80 I had paid $40 up front. My child is legally blind in his left eye and slightly in his right and he had to go blind this entire time while we waiting for the glasses. Which we were told wouldn’t take longer than a week. When the time finally came to get the glasses I was working so I sent my fiancé and child to pick them up. My fiancé tried to get a discount considering the trouble we have gone through to get these glasses. They denied very rudely and told him he needs to pay the remainder amount of $40 which he did. They then “adjusted” the glasses (bent only the left side in) he has had them for about 9 days and the last 3 days haven’t been able to wear them bc they have falling apart. Nose piece fell off and lens fell out when he was reading. That arm they adjusted is falling off. I call back today to explain what was happening to be rudely spoken to by the “owner” Amanda. Who said they didn’t break it and wouldn’t let me explain what had happened. Continuously cutting me off while speaking and getting a real nasty attitude. I was calling to see if they would replace them. Hands down the worst customer service I’ve ever experienced in my life. My family has been in the optical business for over 30 years! They were appalled to hear my experience with Salem optical. Very very unprofessional. If your looking to come to this place DONT it’s worth the extra money to go else where! (Attached picture is of their “adjustment job”)

dave collins

Great folks. Great pricing

Julie Sennema

Billie is wonderful, and I cannot recommend highly enough that you go let her help you find your next pair of glasses. I am not good at picking out glasses, but she brought several pairs at a time, took away the ones that didn't work, and helped me figure out which pair was best for me. I have gotten so many compliments on my glasses!!