Top Dollar Pawn & Jewelry - Hilton Head Island

Brian Quinn

Great FFL! Process was easy and quick.

Chad Kemp

Buyer Beware!!! On December 23, 2020, my wife and I purchased a diamond ring. The ring was purchased for $1,391.00. The very next day two side baguettes diamonds fell out of the ring. We called them immediately and left a message- unfortunately it was Christmas Eve when the stones fell off so we were unable to reach them for a few days. We finally reached a woman there named Dawn on Dec 28th. We asked to speak to the owner and her response was “I have been here for 30 years and I am the best you are going to get”. That was the first indication things were not looking good for us. She told us we could take our ring to a jeweler and see what they say. We decided to take our ring to one of our reputable jewelers here in Charleston as we do not live in Hilton Head. Our Jeweler did an examination on the ring and informed us that the ring was sold as damaged which is the reason the stones fell out. They provided us a breakdown of the issues - the shank was cracked and the channel wall holding the baguettes near the center stone was completely worn. They also stated the ring was previously worked by another jeweler who did not know what they were doing. Previous jeweler used a graver tool to tighten the stones instead of building the wall up with more gold to repair the shank which is the reason the stones fell out. The jeweler stated that any reputable place of business that sells jewelry would have known this ring was damaged. Our Jeweler quoted us a price of $494.30 to get it fixed. Given my wife likes the ring and the fact that we don’t live in Hilton Head, we decided to get it fixed and try to get some money back for the repairs. We thought it would be fair if Top Dollar Pawn would reimburse just $250.00. We emailed the owner of all pictures and write-up from our Jeweler. The owner called us back and was extremely rude and defensive from the start. I could barely get a word in. He said we could mail the ring back to him but he would not work with us at ALL on coming to a compromise. As a business man myself, I could not understand why an owner would be unwilling to come to an agreement given the condition of the ring and the fact we live out of town. I also would not want to mail a $1,400 ring back to a Pawnshop without have any assurance I would receive all my money back. I said to him $250.00 is reasonable given there are two diamond baguettes that have to be replaced and the shank has to be repaired. He responded that his jeweler could fix it for $100.00. He also responded with “I should go to a Jewelry store next time I buy something”. Unfortunately the owner would not work with us. After I spoke with the owner, I called my jeweler and they said there is no possible way it would cost $100 to fix it correctly with new baguettes. and would be willing to speak to the owner if necessary. Given the demeanor of the owner on the phone, I highly doubt he would be willing to speak to anyone. All of this gives me concern on Top Dollar Pawn’s moral principles when selling merchandise and dealing with customers on a legitimate claim. We have elevated this issue to the Better Business Bureau. Please be careful when dealing with this pawn shop.

Ralph Landi

I sell my silver here when I need extra cash and they are very fair

Jessica Brickley

The employees are very helpful, I like to look at and ask prices on many things and the man and woman we're so helpful and knowledgeable. I ended up finding an amazing right hand ring and I've worked at jewelry stores and this was a crazy deal. AND THEY EVEN DO 3 MONTH'S LAYWAY which helped me out. Definently a MUST go to.