Hilton Garden Inn Lynchburg

Erin Hannah

So, first of all, we reserved this hotel room through Hilton via phone a couple of weeks before our visit. We got a confirmation stating our total was $550. We arrive to check in and we’re told it’s going to be over $600. When we stated the price was different than our reservation the receptionist asked if it was reserved through 3rd party (it was not, we reserved through Hilton on the phone). She stated it was for “fees” but could not explain why, and at this point we had been traveling all day, so we reluctantly paid. She told us that she’d throw in some “free” breakfast coupons. So we check out the pool on the way to our room, and it is tiny and super cloudy, totally disgusting, with a sign stating “spa closed”. We stayed for 3 nights and did not see housekeeping a single time. The wallpaper in the bathroom of our room was beginning to peel off of the walls and there was some strange unidentifiable stain on the carpet. We arrived for the breakfast each morning around 8 am and everything was either picked through already or you had to pay more money to get a plate. Oh and then the morning manager told us that the continental breakfast was free anyways so the “free” breakfast coupons they give you are a joke. Even coffee was practically nonexistent despite having 5 canisters at the bar. My boyfriend drank decaf because there was nothing else and another woman had asked for coffee and it never came. To top it off we asked for a couple of towels on our last night and we were told that the kids staying for the tournament had used up all the towels throughout the day. We asked if they could bring us some once they had some clean ones, never got a call. Instead we were awoken to a fire alarm at 845 am with no explanation. Don’t waste your money. I’ve literally stayed at red roof inns nicer than this Hilton.

Maurice Segrest

First off they charged me almost a $100 more when I got there, as opposed to the price I was given when I set the reservation. They tried giving my coupons to a breakfast that was already complimentary to 'apease' me. The pool was dirty, and the spa was out the whole time. They mis-advertise their breakfast hours. In my three days I couldn't get another towel or an extra blanket. Didn't service the room a single time in the whole stay, and claim the extra money was for service fees and stuff. What service? It was overpriced and over starred. Just simply not worth it

Michael Wood

The hotel is conveniently located. The rooms are nice. The staff is very friendly and welcoming. The breakfast experience is terrible. There are not enough tables for guests to sit at. $7 for a "continental breakfast" including cereal, yogurt and muffins. $9 for eggs, potatoes and sausage on a sterno (if they refill - 2 out of 3 were empty when I went). The coffee in the lobby is completely awful. The 3 of us who stayed completely agreed that it was the worst excuse for coffee that we had ever tried. Not a Starbucks fan, but thankfully there are 2 of those nearby. When I stayed, there was 1 person working to serve breakfast and clean tables. There were ~40 people eating or trying to eat breakfast at the same time, and the 1 employee could not keep up. I saw this for 3 consecutive mornings, so this was not a 1 off event. Since there was only 1 person, and breakfast service was so slow, there were no open tables to sit and eat. Colleagues stayed at a Fairfield Inn nearby and all had good experiences. Next time I will avoid Hilton.

Tammy

The room was very dirty and it was not a cheap stay. There was hair on the bathroom floor and counter. The tub basin was dirt stained. The comforter had stains all over it. The chair had dirt spots. It was overall really gross. The elevator was also really dirty. The floor was sticky and the door and buttons had marks all over them…clearly never cleaned. The pool was a huge let down. It was cloudy and the paint all around the pool was chipping. There were also ants all over. The location was great to the college, restaurants, target and Walmart. That was the only positive about our stay.