Address: 2233 Matthews Township Pkwy Suite H-1, Matthews, NC 28105, USA
Phone: +17048463689
Sunday: 10AM–6PM
Monday: 8AM–10PM
Tuesday: 8AM–10PM
Wednesday: 8AM–10PM
Thursday: 8AM–10PM
Friday: 8AM–10PM
Saturday: 9AM–8PM
cindy hattrich
I went to massage envy for three years in matthews and loved it. I have appointments every other week for three years. I was a loyal customer. My appointment times Are already scheduled through January 2023. My Massage Therapist left and I got another which was good. Last Thursday I had an appt at 5:30 and got a call that they were Closing at 4 and to cancel my 5:20 appt and to reschedule my appointments. Somehow I was the last to be called and now there is nothing available until 12.22. I was There two weeks ago and no one said nothing. They said they have known about this for a month. I complained and they said you can just keep Paying until something opens. They are rude and unprofessional. I went there r wry other week for three years and now I am the last person to call???? Why? I called the ow we three times and sent in a complaint via email and it says they will respond in 48 hours. It’s been four day now. Lousy business. Lousy owner. Lousy service.
Dustin Stocks
Please do not do business with this chain. Find a local small business. Very unsatisfied with availability. Paid for a monthly plan, but unless you have a recurring appointment, almost impossible to get in. Always booked out over a month in advance. When I tried canceling the subscription, was given the runaround and was told "well, you know it is hard to cancel subscriptions sometimes, like Netflix." Huge waste of money.
Krystal Johnson
Jeannine is phenomenal my skin is glowing and radiant! The products and services she recommended are working. No more bad skin or break out for me. Thank you so much Jeannine!
jonathan hyde
Unprofessional customer service Excellent massage therapists Issue wasn't resolved though
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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