HomeTrust Bank - Asheville

Justin Arends

Quick and courteous and had the knowledge to answer all my questions

David Weiner

The staff helped troubleshoot a challenging issue while it was very busy at the branch. They stayed calm and polite throughout. Thank you for the great customer service.

Devin Rogers

Short story: Snarky, incompetent bank teller who shamed my cancer-diagnosed mother for going through the drive-through instead of coming inside. Due to her cancer sometimes is very weak so getting out of the car isn't always an option for her. Long story: My mother (and the company she works for) goes to the bank on a weekly basis. She is very detailed and thorough, and always has her deposit prepped and ready, organized, and with a slip already completed. She always has the items in the bank stacked in the same order. The bank teller was rude to her from the start, questioning her items, the order, etc. in a very judgmental manner. She couldn't seem to get it together, stating that my mother didn't provide a deposit slip. My mother informed her that she did, in fact, complete and provide a deposit slip. When the teller finally found it, she stated rudely, "You stuck it under something else". The woman continued to berate my mom. Then, while still on the intercom, the bank teller said something very rude and snarky about my mother being too lazy to come inside, not knowing my mother could hear her. My mother politely but sternly called her out, stating that she has always gone through the drive through, always prepares her deposits that way, and that she has never had an issue till today. The woman was presumably embarrassed for having made multiple mistakes and having been caught talking trash about customers, causing her to refuse to make eye contact with my mother and to cease handling her deposit. Another bank teller got involved to complete my mother's initial deposit. Ultimately, This location is ableist, rude, and distasteful. Sad that you disrespect your customers and say snarky things about them when you think they aren't listening, and that you cannot hire competent tellers.

Korben Chrisawn

Worst bank ever made me leave my disabled son in the car because they couldn't cash it through the window extremely rude extremely nasty the nastiest people I've ever met in my life I hope they lose business over this so rude so nasty