SpringHill Suites by Marriott Tempe at Arizona Mills Mall

Ry Bajanconcepts (bajanconcepts)

If your are looking for a place to stay near AZ Mills or close to i10 to take a break on your travels and not have to venture into the city too far, look no further. Rooms are newly renovated. Very comfy for sure. The pool is a bit tiny and I am not sure if it's just Phoenix lava level heat, but the pool was super warm, so with the 111 degree temp we experienced on that trip the kids did not enjoy that part. The gym is a bit tiny also, however, adequate if you just want to use a treadmill and some free weights. Free continental breakfast 😋 and open wifi, which wasn't slow like most hotels, so that was a bit plus. Parking as usual is all around the hotel. We did not have any issues. Check in is super late, however, they may have your room(s) ready early, just check with the front desk in advance. Staff was super nice and very accommodating, kudos there.

Verified Hotel Guest

Positive: Very clean and fresh feeling, quiet. Good sized room. Location perfect for our needs. Negative: The breakfast experience kind of declined in quality the longer we were there and one lady literally shut things down while we were in line waiting for food to cook.

Susan Turley

Bottom line: I won’t ever stay here again. I booked 7 rooms for a funeral at this hotel because it was the only one that had enough rooms and offered breakfast, which was a priority for some family members. I knew the location wasn't great, but figured it would be OK. I made a point of checking in all guests myself early in the afternoon and providing MY credit card for incidentals. Unfortunately, when the last family member checked in, the front desk associate required him to provide his own credit card. As a result, Marriott placed a hold on his credit card, which left him with no access to funds for the weekend. Multiple conversations with the associate, a manager and several customer service reps at Marriott produced no results other than "There's nothing we can do--the hold will clear 72 hours after he checks out." My response was, "No, there's nothing you WILL do." If I were holding onto $300 of Marriot's money and told them they could have it in 5-7 days because there was “nothing I could do,” I don’t think they’d be quite so blasé. From there it was all downhill: • No ice machine on the 3rd floor. The response was, “There’s one on the second floor.” Well, that’s great for the 2nd-floor guests, isn’t it? But if I just want some ice for a drink late at night, I don’t really want to have to slog down to the second floor. • The pool is small and not nearly as nice as the pictures show. Worse, the gate has a latch on the outside with no way to open it from the inside. It’s very high, so unless you’re 6 foot tall, you can’t reach it. And this is the same kind of latch that almost all backyard gates have—all it takes is to tie a string or a chain to it so it can be pulled from the other side • There’s no housekeeping service (I’m not sure why, since AZ has lifted almost all restrictions), so I called down a very simple request to the front desk for two towels, two washcloths, more coffee and more soap. I got only the towels. • The Saturday breakfast was pretty pathetic—some yogurt, minimal cereal items, limited muffins and granola bars, pre-packaged waffles, frozen quiches, hard-boiled eggs and grapefruit. Many of the items had to be heated up—but there’s only one microwave. If you’re going to serve food that needs to be cooked, then provide more than one microwave! The limitations were not based on COVID, since Sunday’s breakfast offered make-your-own waffles, so I’m guessing it was just cheapness. And why Sunday’s guests deserve a much better breakfast than Saturday’s is beyond me—after all, the rooms were the same price. • The elevators were dirty the whole time we were there. The exercise room is extremely limited—two treadmills, two ellipticals and weights. That’s it. When I used it, it had no cups for the water cooler. • Someone stole an ice chest out of the back of our truck. I knew we weren’t in the best area, but we’d had that ice chest in the truck from Arizona to California and back and stopped in some even seedier (on the surface) areas. I know it’s not the hotel’s fault, but it was just one more strike against them. An assistant manager called me and she was very nice and expressed how sorry she was--but sorry didn't fix the problems.

AM Mor

As you arrive, you notice a security officer milling about. It is a sketchy area. Next to a gas station where there were several people just hanging out. The smell of weed is quite strong. Upon leaving the next morning it was super strong! Directly across from a dispensary. Lots of people hanging out there as well. One clerk at check in counter, one shuttle driver, and the security guard--who when I re-entered at 9p. after filling up my rental car with gas at gas station next door, the security guard was sitting in the lobby on his phone. I chose this location for one night with the intent to use their shuttle to the airport. Well I was told they were busy after 8 and I needed to use it before 7p. I wanted to undo my stay immediately based on all the above--$204 for the night--added $60 for expected incidentals-hold on cc for $260. What are you adding for $60?? When I checked in about 5p. it was not crowded at front desk. I came down a few minutes later to print airline tickets and 2-3 people waiting to check in because again, one person on the desk. Their printer was goofy--the clerk said it sometimes acts up--but he could help. After the 3rd person in line was finished checking in, I asked for help, but more people came to check in and clerk, Jesse, chose to help them check in vs giving me 2 minutes to get his printer online. I had to wait at least 20 minutes for him--it was a simple fix that he could have told or had a note attached to the printer (it was jumping to wrong online set up). Another gentleman came in stating he had checked out but left a pair of shoes in his room--he was older and very nice. Jesse proceeded to tell him, he could not get his shoes as the room was already rented and his GM said not to bother the people in the room. The poor man knew where he left his spare pair of shoes--was told he could not be helped. The man asked if would be ok if he asked the new people if they could get his shoes--Jesse, said no. So--first concern--someone leaves shoes in a room--Shouldn't housekeeping have seen those when they cleaned the room for the next person? Shouldn't they have been turned in to lost/found/front desk? If I were in that room and found his shoes I would take to front desk or had I been in there and Jesse rang my room stating the last guest left shoes in there, and asked-"did I see them? Could someone from hotel staff come get them to return to the man who was in lobby"? So--No one from Springhill Suites would help this man. This is not a very Marriott way of things!! Because the hotel offered shuttle service to airport--I chose this place--but had to pay $62 to keep my car til morning and just return it myself next morning because shuttle driver was not going to be available at 8:30. Said he had other things and asked me to turn in the car by 7. So, why have shuttle service? I was following their information online about setting an appointment. Where else is the shuttle going if not the airport? Simply state shuttle service hours on website like 7-7. At the HIGH rates they charge--definitely not worth it. The room was clean but not very cool for AZ--A/C could work better. Towels were mis-matched and not very attractive. I am a rewards member for several years--I prefer a room near the elevator with extra towels which is listed in my membership. I had a room at the end (farthest from elevator). So, no shuttle, no honoring my membership and no mention or thanks for being a Marriott member, ignored when told he would help me with printer--Had to ask him 2-3 times as he stated upon arrival, it acts up, ask me to help you, then I did....he got a lull in check ins but a person walked in and then more...he chose to help them v.a quick fix for me and tell a person checking in...give me one minute and I will be right with you. Poor service, bad location I will never stay here again--poor service, bad location. Morning clerk, Jim, was fine upon checking out.