Home2 Suites by Hilton Phoenix-Tempe University Research Park

Maggie Attoe

My room was so expensive! I would not recommend based on the price alone. I'm traveling for business and this has to be the most expensive place I've stayed at and not the best location compared to other places at this price. Also when i entered my room, they must use a deoderizer but it smells like elderly perfume (I hate to say that but it's true). The room was very clean, staff super friendly, nice pool and it's next to a walking trail- so a lot of great qualities they just need to lower that insane price tag.

Christine Nevel

Zee and Cody has made our family meal time like at home. Zee made sure that our family had what we needed for our breakfast and Cody stayed until we finished our dinner and made sure our orders were right the 1st time. Many thanks for making our stay nice.

N I

Stay away! This was by far the WORST hotel experience I've ever had. There were many issues with this hotel, but the most atrocious was the management. It is clear that ownership WAY understaffs the hotel while running at full occupancy to maximize profits, while leaving customer service last. I had an issue with Hilton and was double booked, so when I arrived at the hotel, the staff member mentioned that I had two reservations. I let her know it was a mistake and she gave me this look like "lol, like I care." She couldn't be bothered, gave me one key, and didn't fix the mistake. A few days later, mid-way through my stay, I get a call from the hotel saying that I am in the wrong room and I need to move my things immediately to the other room I was assigned because they are fully booked and need the room - I was on vacation and was hiking hours from the hotel, so I let them know that it was not possible for me to move until the evening. Then they said they would bag up all of our items and hold them at the front desk - we refused as we had many personal items out and items we didn't want stolen. So then they said we would be charged an extra night since we weren't complying! It made me so incredibly angry, as it was the first staff member's fault that this happened in first place. I told them I would not be paying and they would not move my things, so they were forced to give in. On top of this, they couldn't provide me a receipt when I checked out and of course I was overcharged after I left the hotel - it took more than six calls back to the hotel to get it fixed. When I left them messages, they never responded and I had to keep following up - SO frustrating. As other reviews have mentioned, the Home2 side of the hotel is completely devoid of staff. "Free" breakfast is terrible. Nearly every time I went down for breakfast, they were "out" of eggs, burritos, breakfast sandwiches, etc. and only had cereal available. This is unacceptable and not a Hilton standard!! Also given that they are completely understaffed, it was no shock that the whole lobby/breakfast area is a disgusting mess every time you walk into the hotel with food spilled on the ground - not worth paying staff to clean it, I suppose! Overall, absolutely horrible experience and caused me much unneeded stress on a vacation! Do not think twice - stay elsewhere!

Cameron Taylor

Room and sheets smelled like smoke, No front desk .. that's why no one picks up the phone when you call. All the staff is on the Hilton garden side.. oh and it's not obvious that they have sperate breakfast... So if you eat on the garden side but you stay at Home2 prepare to be scholded.. don't recommend..paid $300 a night too.