Montgomery Ford Lincoln

Adam Mattis

Everything was great with the dealership and sales team until I said that I was no longer interested in their vehicle. I contacted the dealership about a used F250 and outlined what I would like in terms of the deal, and they seemed agreeable. During the back-and-forth, and never having made a commitment to buy, I conducted further research and learned about significant powertrain issues with the model. Not wanting to spend $100k on a product with known issues, I thanked the team for their efforts, and declined the purchase not because of the deal, but the vehicle. That’s when things took a turn. The salesman proceeded to tell me he didn’t care because he had someone else who wanted the vehicle, but I should feel bad because he is helpful and honest. These messages continued for a day. After the third such message I called the sales manager as the behavior seemed to boarder on harassment. The manager, to my surprise, condoned the behavior. I fail to see why any salesperson or manager would find it productive to message a customer who stated they did not want the product. Im also not sure why I should bad about deciding not to spend a lot of money on a vehicle with a history of problems. These folks can’t seem to handle a “no, thank you”.

David Cesaro

Had a great experience salesman was nice polite not pushy answered all my questions was very happy with my purchase love my new yukon thank u nick will recommend others to this ford place