Snapfinger Creek Wastewater Treatment Plant

ray

Horrible, Unprofessional and uneducated staff. Long response time and sometimes takes weeks for a "manager" to reply to your email(since they claim you can not directly speak with a manager). All they did was giving us a run around for 1 full month and not even performing our request. We requested the meter to be pulled out since tenant has been using our account for months. They never removed the meter after 1 month wait and checking a few times every week. After that, tenant started stealing water from the city by bypassing the meter with a pipe. Not only they did not show any action but when we notified them they removed the illegal piece installed by tenant and installed a new meter for them instead. I spoke with several staff and even a "manager" but all they were capable of doing was to simply note my calls and put it on the file. Huge waste of time for us. They need to be trained much better or be replaced (I am talking about the ones that I spoke with during this whole time). Such a shame for Dekalb county with these people.

Timothy Shadrick

Their attitude stink worse than their product.

Chadrick Murkey

The unsung heroes of water filtration. Bravo guys!

Derrick Coleman

Money