Sonic Drive-In

Category: Fast food restaurant in Phoenix, Arizona

Address: 1919 W Deer Valley Rd, Phoenix, AZ 85027, USA

Phone: +16237802330

Opening hours

Sunday: 7AM–10PM

Monday: 7AM–10PM

Tuesday: 7AM–10PM

Wednesday: 7AM–10PM

Thursday: 7AM–10PM

Friday: 7AM–12AM

Saturday: 7AM–12AM

Reviews

The Early Morning Money Man

Aug 2, 2022

Sign up for the app for happy hour deals I got this double burger grilled cheese with bacon and pickle mayo tomato no option for lettuce though bummer half price on the shake as well.. I'll let you know how it tastes later if you're interested just ask

Kevin Hicks

Jul 10, 2022

Love sonic. You have to use the app!! Saves me a ton of money and I know what I ordered and it is fast. I can order on my phone and pull in and check in and it is so fast!

Debi Losey

Jun 13, 2022

It might look good, but I received horribly overcooked, rubbery, inetible chicken tenders and onion rings. Hamburger and fries that were also purchased were obviously sitting for a while... hubby got sick after eating.

El Suavecito

Apr 25, 2022

Pulled in late night to get my son his girlfriend and myself a treat as this is our usual go to spot. We ordered a Large Sonic Blast with Reese’s peanut butter cup and cookie dough and then ordered a small same kind. I ordered a cherry limeade for my sons girlfriend. Repeated the order three times! The young girl never repeated the order back. We paid and waited for our order, the shift leader a young short girl with reddish brown hair brought out our order but she was missing my medium blast. I explained to her that we ordered it and even repeated it several times, she said she was sorry and said she would go in to make it. We were sitting for 10 mins! I got out to go inquire what was taking so long and another girl not the shift manager with the blue shirt brings out my blast and proceeds to tell me the cost??? Mind you it was the girls fault for not confirming the order and also never told us she was going back in to ring us up! I asked to speak with the shift manager the girl went in to get her and I could see she was rude and telling the coworker that I need to pay for it, she didn’t see me standing watching her. I then asked to speak with her because she was the one who messed the order up and then never told us she was going to charge us for her mistake while we were waiting and the other blast was melting. They serviced two other cars before fixing our situation. I’m a Disabled Veteran and have a family owned business I’ve never seen customer service this bad. The shift manager came out and continued to argue that it “wasn’t” on the ticket?!! I said we repeated the order 3 times so this would be your fault plus waited while they took their time remaking the medium blast because they were busy with two other cars that came after us. I told her I don’t want it and wasn’t going to pay for her mistake and asked for the GM’s number she was reluctant to give me his information!!! I demanded that I get his card and she finally returned with the information. All this young lady had to do was explain before she went back in to make the blast is that it wasn’t on the order it was her fault and should have said she was going to charge me for it would I still want it. MOST FAST FOOD PLACES just make it up by excepting their mistake and giving the customer the order. It’s not like I was asking for $50 worth of free food!! This was her fault! She needs a REFRESHER course in customer service and how to treat people with respect. Also poor communication and disrespect is not something you should have in a lead position. I will no longer return to this Sonic and this girl should either be demoted or retrained. I should have got her name but if the owner actually cares and reads these it was April 24th and it was around 9:30-9:45 ish. That young woman has NO business in customer service.

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Questions & Answers

Been coming and all good except the last time. The person bringing the drinks out got upset because we asked for a cup holder. Very rude, please ask that they be more understanding with the customers.

John N | May 1, 2018
Ashton LeBleu (Ashley Cline) | May 2, 2018

John, everyone has a bad day and if your service is usually good then try and take it with a grain of salt. Realize they are on their feet all day, rarely tipped, and underpaid.

Read More

When is your 50cent corn dog day

santakart | May 1, 2018
Moe Money | May 2, 2018

It's on 8/25/17

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