Sherwin-Williams Paint Store

Adrienne Morrow

Called and spoke to Eleanor and asked if she could mix a sample, I would be there in five minutes. She was very unpleasant to talk to on the phone and told me “no just come in”. I had a 1 year old and a puppy in the car and couldn’t just come in and hang out while they mixed the sample. I needed to order $1000+ worth of paint based off of that sample, my business will be going somewhere else.

Jennifer Smith

Awful. Paint lid not properly closed, paint leaked everywhere and took a over an hour to clean up. They won’t do what’s right because it happened inside my house. They argued that since I set the can on it’s side, it is my fault it leaked. The cans were loaded in a box sideways like they usually load them, after taking one can out (I bought 3) I carried the other 2 into the house with the opening to the box straight up. They’ve had similar circumstances in the past. They know this is an issue and yet they still use these boxes. They offered to replace the one can that leaked. I asked for the 40% contractor discount to make up for the inconvenience. They declined. I have spent over $1000 over the years on their paint. No more. They lost a customer today. Hope it was worth it.

Chris & Melissa Hemler

People are very friendly and got me what I needed!

Robert

Called in the morning, Mike put me hold for a few minutes until the call was dropped. Called right back and after apologizing was put on hold again. After a few minutes, I hung up and would call back later. Called in the afternoon and got a woman who I didn’t get her name. I asked if I gave her the information off an old label of SW paint could they mix more of that color. She wanted the date of purchase. Tried to explain it was not purchased at that store and the labeled paint can was left in the garage of house my girlfriend had purchased. Explained again, I have the name and number of the color, 6255 Morning Fog, can you mix me that color? Without date of purchase, now she wants the name of the original purchaser. Um, I don’t know and not sure why it matters but I give her girlfriends last name and explain AGAIN, “she didn’t buy the paint and whoever did, didn’t buy it in York”. She looks up the name. Of course it isn’t in “her system”. One more try, “there is no way of looking up 6255 Morning Fog?”. She says, “I don’t have the label in front of me, it’s not that simple”. At that point I tell herI am going to try another store and see if I have better luck. I called another store and asked if they could mix a gallon from the number and name. “Absolutely, what do you got?”. I was off the phone in less than two minutes and my paint was ready and on the counter when I came to pick it up. Good example of how two stores with the same product can be completely different.