Jack Giambalvo Mazda

William Sears

5000 mile service and state inspection. What can go wrong ? I arrived at my appointment and was told right off that state inspection was not possible. This is ok due to the fact that I was left a voicemail that I missed. Something about a days old computer problem. Maybe a better IT tech would help. I never heard of a dealership service dept. not being able to do a state inspection. They did change my oil and gave my car a "courtesy car wash". Here's where the problems start. When I paid by credit card, I was given a receipt for the card and nothing else. I did not receive the paperwork for description of work done with cost. I did not catch this and left without this paperwork. When I got home , I called service and was emailed this paperwork. When I reviewed paperwork I noticed a error . The paperwork stated that I had been given 0W20 Mazda full synthetic. This is an incorrect oil for my vehicle. I have a 2021 CX 30 TURBO. The correct oil for the turbo is 5W30 (thicker viscosity) The 0W20 is for the non turbo engine. I called the service guy and was told that I had received 5W30 and paperwork stated 0W20 was a clerical error. This does not inspire confidence when service can't get the paperwork correct. I guess I believe this explanation. But who knows. Also , another thing I noticed was the oil level on the dipstick with a warm engine. When I took delivery , when I got home was to check the dipstick on a warm engine. The dipstick showed oil level to be right in the center between the high and low marks. After my first oil change, I checked the dipstick on a warm engine . Again the dipstick showed oil level to be right in the center between the high and low marks. Based on this observation of the 1st and 2nd oil fills, I assumed the correct warm engine reading was center between the high and low marks. Now, after this oil change, the stick is showing warm engine level at about 1/4 inch above high mark. Now I have no real ideal as to what is a correct "full oil" reading. Now with the issue of the car wash. When I got in my car to leave, the car was soaking wet. Nothing dried but the windows. I assumed that car was soaking wet with DI water and would dry without water spots. Was I wrong. By the time I got home, the car was covered with water spots (hard water mineral deposits). When I wash my car at home, I always final rinse with DI water for no water spots. If someone like your car washer is going to wash a car with hard water, they should at least finish the job with a wipe down. Also, I did not know you were going to wash my car. The car was spotless clean when I brought it in. Thankyou for your attention to these matters. PLEASE REFER TO JACK GIAMBALVO CUSTOMER REVIEVS ON YELP FOR MY REPLY TO YOUR FOLLOW-UP COMMENTS. I WAS NOT AFFORTED ENOUGH CHARACTERS TO COMPLETELY REPLY ON THIS FORUM.

Seth Regan

Forgot to post. John and Cameron took care of me last month and got me into a new sedan. Great service, definitely recommend.

Kathi Pickard

Awesome group. I am from FL and had a service issue. They had me come right in. Were able to resolve. So friendly and capable. If I still lived in PA I would buy my next Mazda from them!

Lacey Womack

Matt in the service dept is awesome! so are the service techs. they take pride in their job and go above and beyond to ensure customer satisfaction