La Quinta Inn by Wyndham Albuquerque Airport

Umberto Octo

Zero stars. Checked into a room without working sink, toilet, nor shower. Moved to a second room where the sink and toilet worked, but the shower didn't. No shower on a road trip in 100º+F temperatures. The bathroom smelled like dirty diapers. No other rooms were available and every other hotel I called was booked. Checked out at 1am but no one was at the front desk. Was repeatedly told that the manager would call me at some point to discuss the stay and make compensation for the terrible conditions but no one ever did. When I would call back periodically over the following few weeks, I was hung up on or told the manager would call me back. No one ever did. Second worst hotel stay in my life. Horrible. Avoid this hotel. EDIT: Disingenuous reply from the owner. Meaningless tripe words about preventing a future occurrence--this hotel's front desk hung up on me or promised a return phone call 14 times to discuss this issue. They have fought my bank's attempt to get a refund for the unsanitary, disgusting room I stayed in for a handful of hours. Good customer service--hell, decent human response--would have been to deal with this issue first-hand. But this hotel has chosen not to do more than offer platitudes in written tripe. Refund my past stay. Or else all you are doing to attempting to salvage your public perception to hide from decency and responsibilty.

Robbie's Incoherent thoughts

This is the absolute worst La Quinta hotel I've ever stayed in . A cockroach in the room was greeting us on our first day so that was an indication of things to come . First off we were willing to overlook some things due to the fact we were aware they were in the middle of a remodel. however we were expecting certain things like breakfast being offered like at the hundreds of nights me and my family have stayed in La Quinta inn's over the years . But out of date cereal and empty refrigerator's was not to the minimum one would expect. There was an event in town that was used as an excuse to jack up the nightly rent but very few people actually stayed here other than crackheads and alcohol consuming rabble . So do your self a favor and stay elsewhere. There was some kind people that work there but the managing staff are a nightmare that are just wanting to separate you from your cash while doing less than the bare minimum to actually earn it .

Marie Kuranishi

Handy location with a Fuddruckers sharing the same parking lot. Our room was down the hall from a heavy metal interior/exterior door on the second floor that desperately needs a slow close mechanism because it kept slamming shut throughout our stay. The area felt sketchy. The room was very old and had no refrigerator. Front Desk wasn't the friendliest we've encountered. The pool was being renovated and looked like a health hazard. They needed to cover this up so guests can't see it.

Verified Hotel Guest

Positive: The hotel staff was exceptional. They were kind friendly and very helpful Negative: The physical plant it this hotel is terrible. It is in disrepair. Ceiling cracking in lobby. The security is terrible. The room was run down and seedy. Bathtub stained. Towels smelled of stale cigarettes as did the bedding. Loud late creepy people outside