Department of Health and Human Resources

Category: Government office

Address: 4190 Washington St W, Charleston, WV 25313, USA

Phone: +13047462360

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Erica Tittle

Oct 10, 2022

Should be 0 stars! Absolutely horrible!!! They don't care about people! They don't care about people going hungry. They will cancel your benefits when they want to for no reason at all even when you do everything they ask of you and there is nothing you can do about it! Pathetic!!!!

Tracy

Sep 30, 2022

routes calls to an answering service desk no information about services they provide (ed)

Ebony Hairston

Sep 16, 2022

Its always dirty

Happiness Happiness

Jul 29, 2022

The secretary at the front desk told me to call the city where I came from and come back wanted to report changes

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Questions & Answers

Tell the caseworkers to actually help people .and answer the phone..if they ANSWER the phone they never let you speak to your caseworker they transfer you to a recording they says experiencing high call volume call back another time.

Aa P | Oct 30, 2019
Aa P | Oct 30, 2019

And no I can't just run down there and drop off PAYSTUBS I dont have a car and have to take a long bus ride which is difficult in sub freezing temperatures!!

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Why can't we ever speak to our case manager. If they answer the phone they always transfer you to a voicemail. You never get any help at all. And yes I work full-time for a sub-poverty wage.

Aa P | Oct 30, 2019
debi schaible | Oct 30, 2019

They are very busy and have a lot more paperwork than people think. Hopefully you hear back soon

why won't they answer the phone? Due to COVID they don't want us to physically be there and they won't answer the phone because I've tried for 2 days to talk to someone. they were suppose to call me for phone review and never called!!!!!!!!

Patricia Keiffer | Oct 29, 2021
Britt Cook | Oct 29, 2021

They was supposed to call me for one as well never did so I called them to see what was going on I was told I was fine then this month they cut my benefits bc I missed a review its wild.

does dhhr have a fax no.

Robert White | Oct 29, 2021
Leonia Copeland | Oct 29, 2021

Yes went there to get medical for grand kids the number is Fax: (304) 558-1130

why doesnt anyone answer the phone

don hill | Oct 29, 2020
Clayton Brogan | Oct 29, 2020

Because they don't care, it's convenient to go in

Why have medicaid if they don,t paid for nothing or things that you really need

Marshall Mitchell | Oct 29, 2021
Marie Rogers | Oct 29, 2021

Because theyre underfunded and bcause it is required to have medical coverage at all times this what they give.

Will the dhhr help people that are disabled and going thru a house fire lost of everything

george taylor | Oct 29, 2021
Joshua R | Oct 29, 2021

They are only going to check to see if you qualify for some specific program. SNAP Medicaid etc then they might refer you to missions and such which could help with furniture and clothes. You should talk to them.

Has the rules for person or persons changed within the state of WVa. for those who hav felons(drug)? An if not why is it that murders,child molesters,etc. can receive them. Sept.11,2019

Yvonne Corbett | Oct 30, 2019
Travis | Oct 30, 2019

Drug felons can receive SNAP as long as they do not have one of the following along as part of their drug felony conviction: misuse of SNAP; injury; or loss of life. This change was created by the last legislative session and became effective 7-2019

How much income is the maximum amount of income for a family of 1 can receive a month to be able to be approved for a medical card

texas macklin | Oct 30, 2019
Deanna Adkins | Oct 30, 2019

I think 15000 a year. Before taxes

Why do they claim I never sent in proof of income for LIEP and I KNOW I SENT MY PAYCHECK STUBS W THE PAPERWORK? I CAN ANSWER THAT ..THEY DON'T WANT ANYONE TO GET LIEP. IT'S SO DIFFICULT JUST TO GET TO THAT OFFICE IT'S AN HOUR ON THOSE LATE BUSES.

Aa P | Oct 30, 2019
Natasha Richardson | Oct 30, 2019

They probably just "pended" your case, which means you can still potentially be approved once they get your pay stubs. All you need to do is drop them off at the front office. They can these into your case. You can even get a receipt

I have a case open in boone county and have workers who reside in mingo messing with my case !!! Penny Dillon is a huge mean bear she was told to close my case as was 3 other people 1 of them who was above her and they didn't want to speak with me

Karah Gillispie | Sep 29, 2022
Ebony Hairston | Sep 29, 2022

Call the Governors office, explain your situation...then request a fair hearing in front of them, & plead your case! Also go above them all to the court system, for negligence due to emotional personal cause set by head of dhhr cases & defamation of character as well as discrimination against you. Don't allow the system to keep screwing with you. I had a similar issue and these are the steps I took to finally be heard & treated with dignity. Its so sad to see someone suffer when in these days & time we all need our benefits especially us disabled. The system here in WV is jacked all to pieces yet nobody speaks up.

What do medicaid pay for

Marshall Mitchell | Oct 29, 2021
Kim Lanham | Oct 29, 2021

Depending on type it pays medical bills and medications

Are we getting the extended for October?

Rose Ballard | Oct 29, 2021
Shenandoah Gore | Oct 29, 2021

Yes

How am I supposed to obtain access to my account online or over the phone?

Tracy Carr | Oct 29, 2020
Clayton Brogan | Oct 29, 2020

If it's the app you are asking about, renter your card #

Is dhhr open tomorrow memorial day

Ninja Turtles! | Oct 30, 2019
debi schaible | Oct 30, 2019

No

How do I sign up for food stamps?

John Angel | Oct 30, 2019
Yvonne Corbett | Oct 30, 2019

Go to InRoads online an fill out an application.

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Can you get help with rent here?

C UU | Oct 30, 2019
debi schaible | Oct 30, 2019

It depends on the situation

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Can you reapply before your cut off date

Nadine Cummings | Oct 30, 2019
Emily Brown | Oct 30, 2019

Yes. You can do so online or at the office.

Can i get a duplicate medical card online?

Aunna Demoss | Oct 30, 2019
Jessica Stewart | Oct 30, 2019

Probably not

My wife is very sick,she needs to file for temporary disability where do we go to file?? What info will she need when we go to file??

Gregory Godbey | Oct 30, 2018
Kristie Marchio | Oct 30, 2018

You will need a minimum of proof of identity and a social security approval based on physician assessment. Call them.

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When will the dhhr be open after christmas

Taneka Morrison | Oct 30, 2018
pam tuell | Oct 30, 2018

I would think Dec 26 and close on new years you can always call them and ask just to make sure..

Do you need an appointment for enrollment

Robert Nuckles | Oct 30, 2018
Jessica Perry | Oct 30, 2018

No

What's the program called where u get payed to take care of someone?

Drema Flowers | Oct 30, 2017
Cecily Powell-Spangler | Oct 30, 2018

WV Works I think

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