INTEGRIS Medical Supply

Faye Young

Staff are nice. It is just difficult to get an appointment. Wrong size supplies given. Why can these supplies be delivered,? I'm a transplant from SC living in a facility. I can't drive. I find it ridiculous that the supplies can not be delivered.

Jerry Stewart

There is a huge difference between the CPAP machine/ support, and the CPAP supplies side of the house. My personal experience with the machine/ support has been excellent… definite 5 stars. Robert has been a definite (and welcome) addition to Integris. I have had multiple new machines just stop working. I have always gotten loaner machines or replacement under warranty… usually the same day. Now for the bad news, the supply side of the house. The phrase “Sucks ass” is the most humble thing I can say. Where do I start? #1) when you call to reorder supplies, I personally have Never gotten a live body that answers the phone. You leave a voicemail and if you call on Monday, they may try to call back by Friday. #2) As I said before, I’ve had my machine for several years, and up until the last time I ordered supplies, I had to pay out of my pocket for things that is covered by my insurance. Patients are required to change the filters on the machine every 2 weeks. So when I order supplies, they will only send one pack of filters (2 filters per pack X every 2 weeks) means I only have enough filters to last 1 month. Every refill request is for a 90 day period, so I have had to pay for 2 months of filters out of my pocket to last me the 90 days, but my insurance will pay for the cost of the 90 day period. #3) When you order supplies, expect them to not get your supplies to you for about 1 month after you reorder them… piss poor is the kindest thing I can say regarding this issue. #4) When you need something that you want sent with the order you make, that you know is too early to reorder by insurance, and you tell them to put it in the shipment that you will get in 1 month, DO NOT EXPECT it to be there, even though you have told them you will pay for it. When the neoprene on your head harness breaks, “Fuck You” is the best response you will ever get, and you have to take the time to go to a local DME supplier, or order it off of the internet. I pretty much have had my last straw with these idiots and I will be changing to another local DME company with this reordering of supplies. So Consumer beware of who you rely on for your supplies. I would have had no problem giving them a 5 star review, but I can not because of the migraine I get when it’s time to reorder supplies.

Mark Smith

Do not recommend this place-they claim customer service us their number one priority, but their actions say otherwise! More than three weeks since my supply order, no supplies snd can’t reach anyone to check order status. Answering service tried to tell me they weren’t open even though it was during business hours. Two weeks later, still no supplies snd no customer service! Messages still not returned!

Stephen King

Great people there and they are very helpful