Shoe Dept. Encore

Category: Shoe store in Strongsville, Ohio

Address: 716 Southpark Center, Strongsville, OH 44136, USA

Phone: +14402689395

Opening hours

Sunday: 12–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Unnat Jain

Apr 16, 2022

Plenty of staff assisting; many Cole haan options; significantly better than macys or dsw!

Alex LeFevre

Mar 20, 2022

We had to rush to this location to purchase 50 pairs of kids shoes for a non-profit after the previous location ran out of the sizes we needed. They stayed 15 minutes late for us without question. Absolutely amazing service!!!!!!!!

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Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Aug 30, 2022
Shoe Dept. Encore | Aug 30, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Aug 30, 2022
Shoe Dept. Encore | Aug 30, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. Encore | Aug 30, 2022
Shoe Dept. Encore | Aug 30, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

Can an item purchased online be returned to either a SHOE SHOW MEGA or SHOE DEPT./SHOE DEPT. ENCORE location?

Shoe Dept. Encore | Aug 30, 2022
Nichole Rolon | Aug 30, 2022

A shoe dept. Store only

What is the return policy?

Louis Bold | Oct 30, 2018
Brandi Hall | Oct 30, 2019

Without wearing the shoes outside, they can be returned with a receipt at any store at any time. All shoes without a receipt can be exchanged for the price it is when being returned.

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