Address: 2930 Eisenhower Ave, Alexandria, VA 22314, USA
Phone: +18002475626
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Cee Jay
I recently work at penfed eisenhower. They don’t give you proper training at all to handle people’s info. Worst part is I was hired as a contractor and told after 6 months, I would be hired permanently, my boss sharita sent out email in February that she will be holding employee evaluation, plus to discuss available open permanent positions , never happened. Two weeks from my contract being up, (end of may) thinking I would be hired. I reached out to her and that’s when told me all the positions have been filled and they are moving away from contractors. I just think that’s really unethical because then that gave me limited time to look for a new job and imagine if I never asked!!! Plus I noticed she plays favorite. She goes up to certain employees to say hi after not being in the office for months, first day back, she barely even acknowledged me but did others. She also secretly told certain employees to apply for the open positions ahead of time and hired them smh. I get she doesn’t want to micro manage but she always acts too important for job she’s paid to do
Ken Sellers
I bought CDs from PenFed multiple times, because they offer great rates - sometimes the best in the nation. Some of their processes are a little bit old fashioned, but that's OK. What is NOT OK is secret transfer limits. That's right; they limit transferring YOUR money out; the employees know what the limit is, but are literally not allowed to share the info with customers! I was able to figure out that the secret transfer limit was $30,000 per month, resetting on the 13th of each month. Separately, they have not-secret limits; for me, the limit was $5000 per day. Depending on the amount of your CD, it can take a LONG time to get your money out of PenFed, unless you wire the money out. I would be giving a lower rating, but a helpful employee's good attitude makes me feel that 4 stars is the right score.
Rico Booz
PenFed constantly breaks connections when trying to sync financial data using Plaid or Mint, Quickbooks, etc. Antiquated web design is exhausting to navigate. Can you please modernize your IT side to match the quality of the financial side?
John Kupik
I just wish that the landlord would get a better contractor for snow removal from the parking lot and the entrance to the ATM
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Hi, we're sorry to hear that your call was disconnected after waiting. We are open 7 days a week, so please try again. You may also email us. Please visit https://www.penfed.org/contact-us
Check Penfed.org.
Call the bank.
Hi, our location on Barclay Drive is open. For the most up-to-date hours, please visit https://www.penfed.org/frequently-asked-questions/assistance and click on "Financial Center Information"
Yes
PenFed Credit Union is 1.6 million members strong. Please visit penfed.org to learn more or reach out via penfed.org/contact-us!
Hello Holly and great question. This location is not a branch. It only has an ATM. Are you interested in visiting a branch? We have a location at 5775 Barclay Dr, Alexandria, VA 22315 that opens at 10am.
Call them. Or setup online access and pay online. They are just like every other bank, just better
It's on their front page at the top. 2560-7844-6
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