Women's Center of Winchester

Christine DeMarcus

My first and only visit on June 27 went really well. I met with Karen, who I thought was wonderful, and Connie was there assisting, also wonderful. I did stress to the front desk upon arrival that I did not have access to the patient portal they ask you to utilize to convey information, and was assured that would be fixed. I was given a prescription I needed. Everything fell apart after that day. I was told I would need to teleconference to review bloodwork lab results,etc, so we set a time for that. An appointment. I arranged to have that call on my work break. I did receive a call from an assistant, but was told I needed to speak to someone else. Someone else called and asked what I wanted. Well, I was told to be on a call, so here I am. She informed me a doctor would have call me. 45 minutes after our appointment time I guess a doctor did attempt to call, but it's well past our scheduled appointment and I can't answer because I am back to work. Meanwhile, I have made numerous calls over a span of weeks to the front desk to address the patient portal issue with zero results. I have no access to my health info/lab results. I am also having a abnormal side effect to my prescription. Worried, I begin to try and make contact with this office. Spoke to front desk people. Left messages. After MONTHS of trying, I finally reach an assistant who promises to convey my inquiry and concern. Then I heard nothing back. AGAIN. Called the next day and was connected to the office manager. God help any of you if you have to deal with this woman. May as well go beat your head against a brick wall. Hostile, rude, defensive and seemingly perpetually irate, she proceeded to throw excuses around while throwing everyone under the bus. I "should have gone to the hospital" for my side effect from prescrip. Ok, well shouldn't I be able to call the prescriber too and expect a response on how to proceed? I "did receive a call from a doctor" on teleconference. Yup, late. After our scheduled appointment. "The doctor did send you a message". Yup....on a service of the office I have no access to and repeatedly tried to fix. She informed me that the front of house was having high turnover/heavy rotation as an excuse for poor service. You never tell customers that. THAT'S poor customer service. She also informed me that my practioner, Karen, was slow getting back to people, and would no longer be at the practice after December. You never convey negative things like that to a customer. It's an unnecessary slight and looks atrocious. She informed me that an assistant did make a note for someone to see, but it was made late afternoon. I had called in the morning and had actually been calling for days. Her response was that 'they are very busy seeing patients'. Welp, I am your patient lady. So we have a lot of people under the bus now according to this woman. Karen, front of house desk staff, assistants and....me. The customer. I will never set foot in this office again.

Taylor Cilensek

The Womens Center of Winchester deserves credit where credit is due. I can not stress enough how wonderful everyone who works there is. The atmosphere is inspired by women and is comfortable and welcoming every time I visit. Ladies if you are looking for a new practice to support you in your health, then this is the place. Dr. DeHaven is the best and will work with any issues you may be experiencing. I know going to see a Gyno can be weird and awkward, but I have never felt that way since I started going to WCW. Thank you to everyone who works there for your positive energy and welcoming smiles!

Katie Smith

Dr.DeHaven delivered my daughter by emergency C-section 8 years ago. I had never met her before she delivered my daughter! I had the most amazing birth experience! I tried to make an appointment with her and they told me she was no longer practicing. I had excruciating pain and several miscarriages before having my daughter. I had a tubal done at the same time I had my Caesarean. After 4 OB’s I had completely given up hope anyone would ever do a hysterectomy on me! My friend told me about Dr.DeHaven. I informed her I was well aware who she was, but she was no longer practicing. She told me I was wrong and told me she was literally right down the road from where she was! I had one appointment with Dr.DeHaven and she agreed that I needed a hysterectomy. All the others were reserved because of my age and wanted to try other failed methods! I had the surgery and was in and out in a few hours! I hosted a PTA meeting that evening and had a follow up the next day. The nurses at the hospital informed me that DeHaven was a pain management magician and I would recover painlessly and quickly! They were correct! The first picture was before my post-op appointment the day after surgery. The next picture was the day I left the surgery center. The next picture was 2 weeks post op and the last one was 8 weeks post op. My c section scar is obviously visible in the pictures but it’s from 8 years ago and it’s perfect too! If you’re looking for someone who actually cares and will listen to you, go see Dr.DeHaven

Elisabeth Watts

Going to the OBGyn is never something I look forward to but this office is great! Dr. DeHaven is the sweetest doctor ever and makes me feel so comfortable. She takes time to explain everything thoroughly and answer all of my questions. Her assistant and front desk staff are also super nice. The office is well decorated and makes you feel at home. I would highly recommend this office to anyone!