University of Maryland Eye Associates at Redwood

Victor Salcedo

It was a horrible experience. The front staff did not check me in until after 15 minutes of waiting. I arrived at 1025 for a 1030 appointment. Around 1045 I was called to fill out forms. I waited and nothing until I asked at 1115 why I’m waiting so long. I was told “we will be right with you” - I checked my phone and noticed my appointment changed from dr Grey at 1030 to Dr Melbs at 1140. No one told me. I got up and asked and the receptionist said “oh you are next” and goes to the back to alert someone. A friendly staff member came out and helped me I to a room, and explained there are issues w my insurance, that is the reason for change. I explained, I am still working and if someone told me I would have rescheduled. I waited in that room until 1215 when no one came I flagged someone down and she said “we will be right with you”. A resident started to look at me eye, I explained what it was as this was not the first one and I would just like to get it drained. He said the doctor will be right with me. 12 30-1240 he walks in and says to me there are issues w my insurance that’s why it’s taking so long. I started to gather my things to go home when he says give us ten more minutes. I waited. Dr Melbs walks in about 10 minutes later and tells me they couldn’t get a hold of my insurance. She would be happy to schedule me the following week. I said “probably” and at this point I just wanted to leave. I sat for about two hours with nothing done to my chalazion. This was a horrible experience. Fun fact: I scheduled an appointment at Johns Hopkins the next day and was seen in under 20 minutes with amazing results. Maybe this is a case where you folks can shadow Johns Hopkins and receive best practices on how to treat the patients. Johns Hopkins is the gold standard, the bench mark to reach - mirroring them will only lead to happy patients.

Hannah Sadollah

Consistently have to wait at least half an hour before your scheduled appointment to be seen. This office always over books appointments and the waiting room is frequently full. The staff is very friendly, but the wait is killer. Do not make any others plans because you will be in the office for over an hour.

Hyunjung S

Wow I've never been here before but I just called with questions and concerns for my vision issues and the clerks are being so wonderful friendly and helpful. they are calling my insurance to help me. The best most wonderful service I've ever received.

Chris

Great staff! The place definitely gets busy and a bit hectic at times but the staff handles it really well. Needed to see a doctor asap, they asked a bunch of questions about my elements, determined who on staff I needed to see. Had to wait awhile once I got there but got the care I needed and most important got in same day.