Holiday Inn Express Frisco Legacy Park Area

Jennifer Barns

I've come to expect a certain level of comfort and service at Holiday Inn Express locations. They are not fancy, but they are consistent. This one did NOT meet these standards. The pool and fitness room were under construction, something that would have been nice to know ahead of time. The elevators had decals on the inside of the doors that had been partially ripped off. The door to my hotel room looked like it had been forced open at some point, and the cable didn't work. I called down to the front desk, and the lady who answered the phone said she couldn't help because she was the only employee in the hotel. The water coming out of the sink was a mere trickle, and the shower curtain didn't reach down far enough. The one positive thing I can say is that the air conditioner worked very well. The following morning, breakfast was very disappointing. The only cereal available was Raisin Bran, and there was no milk. Another guest asked an employee about the milk and was told they were out because they were waiting for a delivery. Five minutes later, the employee came in with a box of milk cartons. There was no waffle or pancake maker, but lots of syrup packets, a canister of uncooked oatmeal, and frozen orange juice cartons. There were biscuits, at least, and they were good, and eggs and bacon were added to empty food containers while we were enjoying our biscuits. The location of the hotel was nice, but I will not be staying here again.

wei wang

I read the online review and almost canceled the order! However, after my personal experience, I feel lucky to cancel the order! Everything is very nice and clean, because there is still a part of the hotel to be renovated, and maybe the service staff are a little overwhelmed! The score is not very high! However, I highly recommend this hotel!

Alyssa Hubbard (ANH0115)

The hotel was filthy. Called to see if early check in was available and the lady at the front desk was extremely rude. When we arrived, the first room we were given was infested with fruit flies. I went down to request a different room and while this room didn’t have any fruit flies, the shower had no curtain, the ceiling had mold, the sheets and bathrooms towels were both stained, and the floor had not been vacuumed. The outdoor pool had no water in it, and there was no mention of this on their website. Big disappointment for the kids upon arrival. Definitely recommend spending your money elsewhere!

Daina decker

WORST place we have EVER stayed!! Under construction (and wasn’t told), nasty DIRTY carpet throughout hotel! No hot breakfast as advertised! Very poor customer service and the POOL was OUT of service!!! We are here for a baseball tournament, after games the boys want to cool off and couldn’t do that here!! The pics on website are very deceiving!!! With traveling baseball, we have stayed at a lot of places and this was by far the most disgusting!! Do Not stay here!! Next time I’ll read the reviews despite our good history of staying at good, nice IHG in the past. Got burned on this one