The Westin Dallas Stonebriar Golf Resort & Spa

Alan Bielefeldt

The hotel and rooms were modern, clean, very nice and comfortable. I had put in for a specific suite upgrade, which i was told i received. When we checked in, it was a room with a Pelton which they said was a Junior suite. But this wasn't one of the two suites I had requested, so it was disappointing to have two suite nights used for this upgrade As a Platinum member, this is room would be the normal upgrade we typically receive without using a suite night as the Pelton was the only addition to what seemed like a regular room. Another area we were very disappointed with was their breakfast staff and food which was lacking in comparison to many other Marriott hotels we've stayed. For example the first morning they give us a menu, but recommend the buffet since they said it would take at least 25 - 30 minutes for any menu item we ordered. So we select the buffet which my wife picked the oatmeal which turned out to be dried up and cold, from sitting in the pot. I selected the scrambled eggs and potatoes which were also cold and eggs were runny. Our waitress only came by once to bring the bill, so we had to wave down other staff for coffee refills. Also, we were very frustrated with the pool which was over crowded, they have limited chairs with umbrellas, so we baked in the sun, which is not great in Texas with 105 temperatures. Not to mention the pool water was very hot, so it took away from our plans for a relaxing weekend.

David

The suite they put me is was nice, but it had a strange layout. The toilet was down the hall and around the corner with motion sensores closet lights with no doors in between. That was annoying at night. I didn’t want the lights on! Lastly, the shower head was very low. They said it was because it was an ADA room. Maybe that is a legitimate building code or requirement in Texas. However, I have been put in many ADA rooms in my travels and never seen this. Just be aware when booking or being assigned your room.

Megan Gaither

My husband and I have stayed at this hotel numerous times. The hotel is beautiful and very clean. Unfortunately, we have had several issues with the rooms, to include being locked in the bathroom and air not working. This issues were address, but when we were placed in the same room not only did the bathroom door still not work it was evident there had been several issues with this rooms bathroom.

Angie Contreras

Extremely clean and nice amenities. Front desk staff and management are extremely customer focused, they ensured my stay was above aboard. We had an incident with room service, and management/front desk staff immediately remedied the issue. The pool area clean, and a lifeguard attending the slide which was nice for the kiddos.