Cox Store

Category: Internet service provider

Address: 13754 W Bell Rd Ste 8, Surprise, AZ 85374, USA

Phone: +16237925506

Opening hours

Sunday: Closed

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–2PM

Reviews

Rod Mcclain

Oct 25, 2022

But I am constantly having trouble with my Wi-Fi they brag about it being so great and told me how to reset it and I'm constantly resetting my Wi-Fi all the time it works for a day or two and I have to reset it again besides that their price is very high especially for senior citizens in Sun City that cannot afford those prices.

debra colomb

Oct 17, 2022

My service often shuts off in the middle of the night. Today they had some sort of surge that blew out 4 of my outlets. Two were directly connected and 2 must have been end one from the direct contact ones. I wish I could get TMobile but Cox gets to monopolize areas. Some real competition would mean they need to improve services.

Alice Foust

Sep 5, 2022

Difficult to find entrance. Cox rep very helpful.

Les Gay

Sep 4, 2022

Very knowledgeable & professional reps.

Thanks! Your review is awaiting moderation.

Questions & Answers

Can I cancel my service at the Cox Solutions Store on Bell Road?

Lina Lea | Oct 28, 2019
Linda Valdiserri | Oct 28, 2019

Yes, disconnect all equipment and take to store with all remotes and any equipment belonging to Cox minus any cables that you have purchased.

Read More

Why is your phone mail box too full???? You must have a lot of complaints. I would like to add to that list. Cox Customer Service is by far the worst.

Donna Morton | Oct 28, 2018
Margie Nicely | Oct 27, 2021

I have had the same issue with them ! They are the worst people to deal with. I went to Goodyear last year when I lived in Goodyear, and they were very nice and knowledgeable.

When do regular hour become a thing again? I find it odd how late this place opens and how early this place closes. I know it's in the surprise/ sun city area but some of us have to work. Thanks

Bryan Gamez | Jul 29, 2022
Ellen Johnson | Jul 29, 2022

I believe due to staff shortages, many businesses have changed there time schedule. It's not just in our area but all over.

Can i swap out my Contour Dvr for a new one.

Andy | Oct 28, 2018
Amanda Heflin | Oct 28, 2018

Yes

Read More

Can I return a router to your store

Annette Cripe | Oct 28, 2017
Mike Diefendorf | Oct 28, 2017

If it is one leased from Cox, yes.

How much a month

Claude Solomon | Oct 6, 2022
R Lair | Oct 6, 2022

180.

What store can I pay my bill

Darlene Benton | Jul 29, 2022
Elodia Fernandez | Jul 29, 2022

Cox at bell and west if grand. 13754 w bell, next to home depot

Can I exchange my Black box DTA -250-HD at your store?

Salvatore Ambrosio | Dec 1, 2021
David Strottman | Dec 1, 2021

Yes, I have changed my cable box and the last visit change my modem.

Can I return my equipment at cox store

John Marshall | Oct 27, 2021
Linda Valdiserri | Oct 27, 2021

Yes you can. You can return any of their equipment and get a receipt after they check it off in the system. I recently returned some equipment after receiving newer boxes and panoramic wifi and the gentleman said if I had any other electronics I wanted to recycle bring them also. I had a couple routers and remotes I took in with their equipment.

I have internet and cable with Cox if I drop the tv and keep the internet how much will my bill be

gary wilson | Oct 27, 2021
RC | Oct 27, 2021

It all depends on what package you get and ask them what is the going deal for that package.

Can I swap out my contour box at a cox location?

Joan Center | Oct 27, 2020
MDA'S Get-A-Way | Oct 27, 2020

I was able too

Read More

All the hbo channels are in spanish. How do i change it to English.

Dave Backus | Oct 27, 2020
Robert Tamburello | Oct 27, 2020

Don't know ask cox

I have been told to bring my modem to the store for an upgrade. What does my modem look like/say?

Dave Bristow | Oct 27, 2020
Marie Barstow | Oct 27, 2020

Your modern is a box hooked to the back of your tv. Or where your wifi comes into the house. When your tv or internet are going through it it will have blue flickering lights.

We are leaving for 6 mos. In order to keep out telephone # with Cox, do we keep the modem? How much is it per month

kathleen hauck | Oct 28, 2019
Bonnie OLeary | Oct 28, 2019

You need to speak with someone at Cox about that

Can I pay my bill at this location

Mary Mathis | Oct 28, 2019
Linda Valdiserri | Oct 28, 2019

Yes, the machine is at the back wall on the right hand side as you go in the store.

Read More

On how many televisions. They can put with the plan of 25 a month

Agustin Cuevas | Oct 28, 2019
Jacob Frantz | Oct 28, 2019

Cox TV Starter Get up to 75 or more channels, including all your local broadcast channels. Regular Price - $25.00

Can you help with billing questions/disputes in store?

Mrs. DV10 | Oct 28, 2019
Lord John | Oct 28, 2019

They can handle any bling issues in person at store

Read More

What station is the Yellowstone series on?

Eleanor Hutchinson | Oct 28, 2018
Linda Valdiserri | Oct 28, 2018

It's on PBS. The next episode is Wednesday June 27th at 10 p.m.

Read More

I understand wait times can be pretty long at times. Can I make an appointment?

Dan V | Oct 28, 2018
Bob Martin | Oct 28, 2018

No

Read More

what are the store hours?

John & Pat Sammons | Oct 28, 2018
Mike Johnson | Oct 28, 2018

I believe they are closed on Sundays.

Read More

How tp check voice mail

Suelynn Hochstein | Oct 28, 2018
Rocky Smith | Oct 28, 2018

If you log in there are vidios on how to do most anything. I dont have a landline so am not familiar with how .

Can a Cox store resolve my email address issues that techs cannot? I have talked to phone tech 5 times and chat line twice. No luck.

Catherine Huffman | Oct 28, 2018
Joyce Wrightman | Oct 28, 2018

Maybe, depending on the problem. And how long you are willing to wait. This is a VERY busy store. When we went there the last time, there were 20 in line ahead of us. The techs are very friendly, knowledgeable and efficient.

Read More

What is the best router to buy for Cox service for one TV

Beverly Dotson | Oct 28, 2018
Robot 0101 | Oct 28, 2018

Well they have a basic cable box that gives you a good amount of channels i have that in the bedrooms and it works out. They also have the contour box that has more channels (depending on your package) & capabilities like netflix or talking into the remote to talk to it. So it depends on your preferences and needs

Can you return modems to this store?

Raymond Nitz | Oct 28, 2018
jordi santaularia | Oct 28, 2018

Yes . Shorter lines around noon

Read More

Is this store opening today

Al Smith | Oct 28, 2018
Jason Bills | Oct 28, 2018

Yes, they are open today at 10 am

My remote is lock, the anybody knows how to fix it? ?

Manuel Martinez | Oct 28, 2018
Joyce Wrightman | Oct 28, 2018

I would call tech support. They do a great job, and you can understand what they are saying.

Read More

Do you loose Cox email address if Cox is no longer your provider

Charles Toye | Oct 28, 2017
Jason Bills | Oct 28, 2017

Yes you do

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places