Arizona Ketamine Treatment and Research Institute

Josephine Earp

DON'T BOTHER. Reached out several times 6 or 7. SENT ALL DOCUMENTS. LIKE REQUESTED Couldn't even bother to call back. Sent an email that my Medical records were not enough. They need to do a consult first? Unprofessional and unorganized? If the front office is like this... what is the procedure like?

Jasmine

I would not recommend this clinic. I first reached out to this clinic about two weeks ago. I initially spoke to a nurse practitioner named Jilanne. She was very nice and informative. As someone who suffers from chronic depression I felt hopeful after speaking to her. She then emailed me a long form to fill out with a description of how I am feeling, details about my depression, personal information, medications, etc. I took a good amount of time to answer every question and pour my heart into why I feel I am a good candidate for Ketamine treatments. So after submitting the form I didn’t hear anything back. I then emailed a woman named Lucy a few days later asking if they received my submission. Again no answer for a couple days. She then emailed me and said “Yes do you have a primary care physician?” No “Hi how are you”…”Sorry for the delay”….nothing. Very unwelcoming. (And I do have a PC as well as a psychiatrist). I then called the office and asked to speak to Jilanne again. Jilanne informed me that she would pass my information along to the doctor and someone would be in contact with me. It has been well over a week and I have heard nothing. When people are dealing with depression it takes a lot of effort to do anything. So to have a potential patient fill out an entire form with all of your information and in depth feelings and then to not even have the courtesy to follow up or return a phone call is just flat out wrong and extremely unprofessional. This clinic is one of the cheaper ones so maybe you get what you pay for. My advice is pay the little extra money to go to a clinic that actually cares and has professional welcoming staff. There are many others in the Scottsdale/Phoenix area that take pride in this treatment. Arizona Ketamine Treatment in Tempe has shown they are not one of those.

Amanda McEntee

The staff and physicians here are amazing. They care very much about their patients. They are very flexible about scheduling and communicate very well.

Madeline Briguglio

Absolutely incredible! A.K.T.A.R.I. is currently treating a loved one of mine for chronic pain and PTSD. The staff is amazing, caring, and attentive. I sit with him through his treatments and not only is their level of care exceptional, but the ketamine treatment itself has done wonders for him in regard to both the pain, PTSD, and overall depression. I cannot say thank you enough- Jilanne (DNP) and Lucy have both gone above and beyond to provide the best care for him. Highly recommended!