Best Buy

Category: Electronics store

Address: 700 Du Bois St, San Rafael, CA 94901, USA

Phone: +14152561398

Opening hours

Sunday: 11AM–7PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 11AM–8PM

Saturday: 11AM–8PM

Reviews

Eric H

Jul 8, 2022

Don't bring your vehicle here. Save your money. Go to a different Best buy location. Avoid them scamming you and up charging due to their errors. Just go to a different Best buy location. Save the heartache

Marissa Holmbeck

Jun 4, 2022

Excellent customer service from start to finish. I was greeted upon entering the store, and asked if I needed assistance in finding anything. Multiple associates made my shopping experience fast and easy. Checkout was very friendly, professional, patient and persistent in resolving a technical issue with the card reader.

Gene Bantay

May 24, 2022

The salesman "Lito" and 2 of his co-workers were excellent in assisting me purchase a Security camera. Lito was very detailed and diligent in finding the right answers for my questions. I highly recommend this store due to the friendly, professional and knowledgeable attributes of the entire staff.

Thomas Bryant

Apr 24, 2022

I was directed by a customer support agent to come in to this store to have my faulty computer looked at. When I got to the store I was told I would have to purchase a $200 yearly plan for them to even diagnose the issues. The workers were helpful and directed me to a more reasonable repair shop. Do not waste your time here.

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Questions & Answers

do you carry or can you order replacement parts for hp officejet pro 8600 printer. need new printhead. printer stopped working 2 days ago and error notice came up: failed printhead.

J. Patrick Goggins | Dec 20, 2020
To Niya M Scott-Smith | Dec 21, 2020

Look on the website. If available, you can order for pickup at curbside.

Do you carry clock radios with alarm clocks? AM/FM?

Bev Heinecke | Oct 23, 2020
Daniel Nebenzahl | Oct 24, 2020

I would imagine they do.

do you sell bionaire hepa-type filter catridge #BAP260?

steven enzensperger | Sep 23, 2020
hector martinez | Sep 24, 2020

Nope not me

I just purchase an Apple TV HD 32GB and read that I will need a new cable for it. How do I order the cable.

Barbara McDonald | Sep 23, 2020
Albert Long | Sep 24, 2020

Go to best buy they have the cable

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I have a two unit house with family occupying the other unit. My internet wifi isn't sufficient. Linksys extender is not doing the trick. What product will help get internet to both units? thx

Katie Rudolph | Aug 24, 2020
richard davis | Aug 25, 2020

There R WIFI BOOSTER's 2 Cover Both Unit's & A Lock 4 Both Unit's Soo No One Else Can Hack Ur LINKsys Not That Great & Probably Hack By NEIGHBOR'S Miss KR

Can you go inside the store right now or is it only curbside pickup?

Ryan Dudgeon | Jun 25, 2020
Mandy Brezzell | Jun 26, 2020

Both!

Can I do curbside exchange or return?

Ana Paola M | Jun 25, 2020
Davide Frongia | Jun 26, 2020

Yes

do you rent slide projectors

R. Bruce Laing | Feb 26, 2020
Brian Mesheimer | Feb 27, 2020

Nope

Do you sell kitchen stoves? If so, what brands? Thanks

Diane Grialou | Dec 23, 2019
Nancy M | Dec 24, 2019

Yep

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do you carry re-furbished iPads--if so, prices please

Lois Kirkendall | Dec 23, 2019
Kasey Chang | Dec 24, 2019

Check website for inventory.

If you purchase a refrigerator, will you take away one as well?

Nancy Harris | Dec 23, 2018
Howard Wess | Dec 24, 2018

Yes

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Can I still get my iPhone battery replaced under the Apple replacement program?

Bob Goldberg | Dec 23, 2018
Pat Boston | Dec 24, 2018

Best Buy geek squad is fabulous for repair as well as tech support if you paid for the yearly service. I think it depends on how long you have had the device and if you paid for service contract renewal or not. I have a 5 year old lap top and when I renewed this year i asked about the battery and they told me it would be free. The renewal was only $79 so I figured it was well worth it to renew. But make appointment for better service. If you did not pay for yearly service then Apple store would probably be better. But again make appointment for quicker service.

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Can you burn a cd from my ipod?

Michele Benjamin | Dec 23, 2018
Ian Larry | Dec 24, 2018

If you hook it up to a computer.

Price of chromebook?

Angie | Dec 23, 2018
Ian Larry | Dec 24, 2018

Call best buy on that.

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I just purchased an I phone on line & am scheduled to pick it up today. When I do will your staff transfer what's in my phone now to the new telephone?

Marilyn Weller | Dec 23, 2018
Ryan Ricco-Pena | Dec 24, 2018

I'm almost certain that Best Buy doesn't ever read or look at these questions and answers.

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I have been calling the number listed for an hour. Do they ever answer their phones?

Olivia Smith | Dec 23, 2018
Tyler Hickerson | Dec 24, 2018

This Best Buy has some of the worst customer service around. You'd be better off visiting the store when you have some available time. #Combinations

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Does Best Buy San Rafael store sell land line phones? The type just plug into phone jack, no electricity and WI-FI required?

Thomas Chen | Dec 23, 2018
Robert McDonell | Dec 24, 2018

I do believe so? Google it if you need one that bad ill give you one.

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what is your return policy ?

Ron Wagner | Dec 23, 2018
Patrick Pereira | Dec 24, 2018

Hello Ron, I've been a customer at this best buy for a few years, and normally it's a 30-day return policy from the date of purchase. If you still have questions about returns, simply go there with your receipt and ask one of the many employees. Hope this helps.

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Do you have as seen on tv night vision glasses?

Carol Savant | Dec 23, 2018
pat finnigan | Dec 24, 2018

Agree, call Best Buy, or look at their website. BB has the option to check inventory at stores near you, once you've confirmed that they carry the requested item.

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When will the sale end

Bryan Deleon | Dec 23, 2017
Filipp Kashirtsev | Dec 24, 2017

There are always sales at best buy, but Black Friday most likely ends on Saturday

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Any 30 series GPUs?

jg_504 | Aug 4, 2021
Stacey Newcomer | Aug 5, 2021

Call and ask? Or check the website?

I bought a Amazon Tablet from your store about two years ago. I need to order a power cord for it, but don't know what tablet version I have. Can you tell me?

Michael Derda | Aug 4, 2021
Steve Franceschini | Aug 5, 2021

Look under settings on your computer and go down to device and it will tell you the model.

Where can I get a replacement glass light cover for my over the stove Samsung microwave oven?

Bob Frommer | Jun 5, 2021
Ken Wilkes | Jun 6, 2021

It's a weird item that Best Buy will not stock. So a place that repairs Samsung would probably be your best local choice. I would go to the internet and order it from there.

I purchased an LG TV 2 yrs ago & my remote is not working, how can I get it repaired

Michelle Lord | Jun 5, 2021
Dan Pera | Jun 6, 2021

Remotes aren't worth repairing and your TV is out of warranty unless you bought an extended Geek Squad warranty. Find out your model number and contact LG to buy a replacement or go on eBay. They'll definitely be available there.

how much is it

Ashanti Johnson | Jun 5, 2021
Alex | Jun 6, 2021

You're going to have to be a little more specific, if you want pricing on certain items You're going to have to go on their website or use the mobile app to search your item. Prices range from 99 cents to $20,000

When is the next black Friday?

Georgiana Wardle | May 6, 2021
Michele Higgins | May 7, 2021

Day after Thanksgiving

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