Enterprise Rent-A-Car

Hasan Funk

I have always been a loyal Enterprise customer, but they were certainly not transparent regarding our last rental through their San Rafael, CA location. Was told we could do an after-hours drop of the keys, which we did. Come to find out, because of their office hours, no one checked-in the vehicle for four days. Therefore, all those extra days were charged to us, even though the vehicle was not being used for any of them. Yes, we were given the standard “We can’t release liability of the car”, but they weren’t willing to budge at all or at least meet us halfway. Enterprise, next time be clear about dropping off vehicles at your smaller offices. Renting from an airport would’ve saved me hundreds of dollars.Mr. Funk, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.

Vishnu Vikash

I've been renting cars at this Enterprise location for over 2 years. Every single time the team has made me feel so welcome. Great people to work with. Very professional. Super Friendly. I just wanted to extend my thank you to Brandon, Leila, & Cody.Thanks for the kudos. I’ll be sure to pass this along to Brandon, Leila, Cody and the San Rafael West team. We look forward to seeing you next time. – Chris R. (ref # 161215-005319)

sean C

The employees that handled my rental transaction were great. They made everything easy and seamless. I rented a Tahoe for a weekend of camping and shenanigans. I returned my rental with a slight smell of campfire smoke. (4 guys around a campfire can make a smell linger) I offered to get the vehicle detailed and as told that was not necessary, they would handle everything. From beginning to end they made my experience easy, with no issues. In fact they are really nice people. And as icing on the cake, when I dropped off the keys they remembered the details of my trip.Sean, thank you for the awesome compliment. I’ll be sure to pass this along to the San Rafael location’s upper management. We look forward to seeing you next time. –Christina