Xfinity Store by Comcast

Category: Internet service provider

Address: 2616 S Voss Rd, Houston, TX 77057, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Sam Moayedi

Oct 20, 2022

Would you a lot better if you get service after sale, I had to go through loops to get the manager

Mahu Yoh

Oct 9, 2022

Very ignorant and full of attitude customer service I just got from Jayy. work on your self ,

Tomasa Ceron

Oct 9, 2022

They always serve very friendly.

Melissa Sariego

Oct 7, 2022

The Spanish speaking guy working at this store is in really bad shape. I tried to explain to him what was happening in a good way and he got upset. If you don't have a good attitude, don't work with the public

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Questions & Answers

I need a new modem can I pick up my new one and then return the old one the next day?or send it

Pelon De Los Tecladoz | Oct 28, 2018
Michael “Pops” Byerley | Oct 28, 2018

Should be able to that. Because I picked up new and returned old one later.

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is store open sunday

A Google User | Oct 28, 2019
hobbes04 | Oct 28, 2019

yes it is. but check the hours

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i need a new remote should i bring the old to turn in ?

John Byers | Oct 28, 2018
Mike Fiedler | Oct 28, 2018

Yes, then they would know which one you need.

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I just bought a new IPhone at Comcast store on Voss, in Houston, TX. Is it possible for you to transfer my contacts from my old phone into my new one? My old phone was a flip top, not a smart phone.

Linda Rabinowitz | Oct 28, 2018
Mike Fiedler | Oct 28, 2018

You should of had them do that at the store when they activated the one and deactivated the other. Go back to the store.

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Its the store open today?

Dory Morales | Oct 28, 2018
Mike Fiedler | Oct 28, 2018

I have no idea. They googling or go to there website.

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If I might be able to make a suggestion about the motem. I have been stuck with Comcast Business and Xfinity for the past 3 years. Whatever you do make sure that your privacy is set and done by a professional. Don't do it yourself no matter what

Robert Swanson | Oct 28, 2018
Robert Swanson | Oct 28, 2018

I could give you much more. The problem Comcast Business has is there is no place to go see them and get the hardware. Xfinity stores Don't have it. Good luck and when switching your network name like you are suggesting is dangerous and the best way to get money stolen from you on line. Thanks!

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Do u have to pay anything up front to get cable and internet install being a New customer

David Bailey | Oct 28, 2019
Karin Olmstead | Oct 28, 2019

I don't think , so but you should call them

I recently changed my network password and my computer is not giving me the option of putting in the new password. How do I get my computer to let me put the new password in? I've tried everything that troubleshooting has to offer.

Daniel Smith | Oct 28, 2019
Michael Thunderclap | Oct 28, 2019

Hard reset your router if you locked yourself out. Also do understand this questions about the store performance not service

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How can I get a my daughter's phone line changed to xfinity?i just moved my line and bout a new phone but i was told i have to go to Xfinity what do i need?

Yolanda Puga | Oct 28, 2019
Gerardo Hinojosa | Oct 28, 2019

Take the phone you what to change go to the office Xfinity tell them what you want to do

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If I have my internet & cable with Comcast and xfinity Do i call xfinity To pay my bill

Cindy Davenport | Oct 28, 2019
julia gallegos | Oct 28, 2019

Or you can download the Xfinity my account app and pay or you can come to the Xfinity store and we have 3 kiosk to make payment at no wait.

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do you provide service in the 77063 zip code

Harold Griffin | Oct 28, 2018
Eddy Rodriguez | Oct 28, 2018

Yes they do

can I return your box to this location

Henri Madika | Oct 28, 2018
Deanna Cole | Oct 28, 2018

Yes

Is comcast now available at 2929 hayes road Houston 77082

Adelana Aminu | Oct 28, 2018
Scott Sandell | Oct 28, 2018

If you go to their Comcast website and put in your address it will tell you

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What's the name of the African American manager at this location? I came in with a complaint Tuesday, he left me his card for future assistance and I have since misplaced the card! He was super professional

Shante Lucas | Oct 28, 2018
Scott Sandell | Oct 28, 2018

There's always been polite and helpful with me but I do not know his name.

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Thanks my service is good.

Bella Amoore | Oct 28, 2018
RUIZ | Oct 28, 2018

The best!!!

Are your doors open for walk in?

Lupe Capetillo | Oct 27, 2021
Nicole Thomas | Oct 27, 2021

Yes

Can I return equipment at this location.

Stephanie Hardy | Oct 27, 2021
John Nguyen | Oct 27, 2021

Yes

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Can I turn in Infinity equipment at your location which I got at another location?

Jackson Wilson | Oct 27, 2021
Imran Pathan | Oct 27, 2021

Yes you can

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Can I use cash to pay my bill at the store?

Holly Wilburn | Oct 27, 2021
kool man | Oct 27, 2021

Yes

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Are you guys open on Saturday

Adonnis Brown | Oct 27, 2020
Gerardo Hinojosa | Oct 27, 2020

Yes they are open on Saturday

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Hello. I recently moved my account from sprint. I also needed a new Phone so i got the I Phone 11. i know there is a promotion of $200.00 back in a rebate. Can you let me know how to do it. since the promotion is going to expire soon.

Front Desk | Oct 27, 2020
Solomon Lopez | Oct 27, 2020

All you need to do Is it would be a better deal to go into the store because they can do the same deal even better the online people and the 1800 number people are as clueless as anything. And I have had the worst experience with delivery the use fed ex and I just spent 2 months fighting with both Xfinity and fed ex because fed ex decided that the driver needed the phone I paid for more than I did. 2 months without a phone. After 2 months and I was liable for the $1000 phone. I had to complain to the bbb to finally make them realize that they made a mistake and finally approved the claim. So in all that, I definitely would go in to your phone

Do you carry the Motoral motoess 6 at the store to purchase

Adriana Montes | Oct 27, 2020
tola lisa | Oct 27, 2020

Call the different stores.

It is a disaster or address, or account number is correct I can not pay for a service that I have not had a minimum of 6 calls and no solution.

Diana Aguillon | Oct 27, 2020
Eumir Mosqueda | Oct 27, 2020

My suggestion is that you go to the store that is in the westaimer and the boos in the marina only with your name and phone number you pay so there I

has anyone found that Comcast switched yout business account to an Xfinity retail account in the middle of the night without you ever knowing it in order to steal data and other things?

Bob C Swanson | Oct 27, 2020
julia gallegos | Oct 27, 2020

Never heard of such thing.

Why don’t each store have their contact number ?? Why is it so hard to contact the retail stores

Omer Ikram | Oct 28, 2019
Bill Caudle | Oct 28, 2019

Because they would be on the phone all the time instead of helping me the customers on the store. That's the way all the cable - satellite retail stores do it. I hate it, but understand be why they do it.

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what is the username and password to log in to my modem?

L | Oct 28, 2019
Terry Johnson | Oct 28, 2019

Can't tell that one

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What channel is world

Bee Zun | Oct 28, 2019
Gilbert C | Oct 28, 2019

Channel 8

My 1 year agreement is finished. Xfinity office sent me new charging bill. I can't pay that bily.Can I do like the last year charge? charging ?

kum bdr | Oct 28, 2019
Igor Belchior | Oct 28, 2019

Better call them or go to one of their stores to renegotiate your contract.

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How to put Wi-Fi to a tablet

Magdalena Coronado | Oct 28, 2019
Carolina Estrada | Oct 28, 2019

In the menu of your smartphone look for the option "Settings". Select "Wireless connections." Search for an option called "My Wifi Zone" (it can also be included as Portable Wifi, Wifi Rotuer, Wifi Active Zone ...

I would like to return the TV modern as it does not work. Do I need a return label or I just return it to a store?

CL YUAN | Oct 28, 2019
nirmalrajj | Oct 28, 2019

You can return to store,if need you can get new one in store

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Hello, how can I get a Wi-Fi installation with you?

Yeny Olvera | Oct 28, 2019
Gerardo Hinojosa | Oct 28, 2019

Call Xfinity comcast for the house

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I am to bring in box in exchange for one that does not handle internet service. Do I also bring the remote?

Manuel Satarain | Oct 28, 2019
Edgar Calderon | Oct 28, 2019

You don't need to

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I lost one of my remotes to one of our tvs , how much does it cost to get another one?

Olivia Louviere | Oct 28, 2019
cristian Chavez | Oct 28, 2019

It used to be free, but since at&t bought comcast things are worse, so they probably will charge you to get a new remote control

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I am email for my Aunt and She has Xnfinity or Comcast has her Cable provider. My question is can she receive a new remote. It is the old model remote and it is not working an she change the Battery out for new ones but her

Jay Sanders | Oct 28, 2019
james huff | Oct 28, 2019

If u bring it to a Xfinity Store they will replace it free. Call ahead and u will be able to just pick it up at front desk otherwise could be long wait.

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Is the comcast store open on Sunday and if opened what are the hours

Linda Kindle | Oct 28, 2018
Eddy Rodriguez | Oct 28, 2018

Sundays from 12 to 4pm

I currently have Comcast cable service and is billed through my HOA. My question is if I want to add internet, do I go to the nearest Comcast store and return my current box and get a " all in one box cable and modem box"? Are there other options?

Randy Berard | Oct 28, 2018
Eddy Rodriguez | Oct 28, 2018

Two boxes, one for each service.

Can this store test the modem and cable for function? Can the store provide a longer cable the tech only gave me about 3 ft?

Amber Wendel | Oct 28, 2018
Raymond Guthrie | Oct 28, 2018

They should be able to. I know they can test it by phone also and tell you if is working properly. They also distribute mobems at the office so they should probably have a premade longer cable if you need.

Do u have any cell phone cases?

Tangeia Frank | Oct 28, 2018
Steve Cordova | Oct 28, 2018

Really?

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If you're cellphone screen is cracked can I bring it to the xfiity store so I can get it fixed.

Tangeia Frank | Oct 28, 2018
Eddy Rodriguez | Oct 28, 2018

If you paid for insurance you can get it for free. If not they can fix it and you pay for that.

Can I bring my box in

Kesha Simien | Oct 28, 2018
Leah Doran | Oct 28, 2018

Yes

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where is AT&TSW locates on Xfinity in houston.tx .

Chuck Holland | Oct 28, 2018
Hieu Huynh | Oct 28, 2018

Channel 39 or sometime 710

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Privacy An Confirmation!!!

Curtis M. Thompson | Oct 28, 2018
Ozi Azubuike | Oct 28, 2018

No issues with my internet

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Why are you canceling Big 10 network? This is a very stupid decision considering all of the Big 10 alums in this area. I am looking at uverse and direct TV to replace Comcast because of this inexplicable decision. Please reconsider.

Barry Bauer | Oct 28, 2018
OLA BOLUMOLE | Oct 28, 2018

Don't have idea

Anyone have the number directly to the store?

Anthony C | Oct 28, 2018
K.K. Rice | Oct 28, 2018

1800 Comcast

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Hours of service on Saturday?

Jorge Yanez | Oct 28, 2018
JENNIFER LEDBETTER | Oct 28, 2018

They are open I think 10-7

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Is there a long wait?

Larry Gonzales | Oct 28, 2018
TJ Huntley | Oct 28, 2018

Every time ive been there its 45 min at least.

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I now am down to 1 TV & do not need the extra 2 boxes. How may I get credit or stop the charges for the 2 no longer being used?

Pat Burchett | Oct 28, 2018
kelly kayl | Oct 28, 2018

Everybody is in agreement.

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My service is out tv

Myrtle Hollis | Oct 28, 2018
Big Loop | Oct 28, 2018

Nice set up but could use better management

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What time is open there friday

Bella Amoore | Oct 28, 2018
AudioVideo GuysInc. | Oct 28, 2018

10am to 7pm Friday

My .cable service does not working

Bella Amoore | Oct 28, 2018
J Moore | Oct 28, 2018

Call xfinity or go into one of their stores

Can you make an appointment &do they honor it

Camille Hill | Oct 28, 2018
Bella Amoore | Oct 28, 2018

I need to change the box i can will tomorrow Friday 11-10 at 9.am

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What time do you open tomorrow, Tuesday, October 31?

Sonia Vazquez | Oct 28, 2018
jose luis mejia reyes | Oct 28, 2018

They always open at 9 a.m.

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How to replace a flooded cable box

Jenny Morace | Oct 28, 2017
John Polk | Oct 28, 2017

Bring it in. No charge and no penalty. I was in there and Comcast waved all fees and gave someone all new ones. Customer had lost all boxes when a church group came in and hauled everything damaged to the dump. Comcast/Xfinity has been great at this very tough time!

reset my password

wayo gt | Oct 28, 2017
S Sonuga | Oct 28, 2017

Use your Xfinity app to reset password

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You have bad services

Tezla Calix | Oct 28, 2017
John Polk | Oct 28, 2018

So go get service from uVerse and the post bad services about them. Or move to the mountains where you only can have DirecTV or Dish and complain about them.

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