Hickory Trail Hospital

Category: Mental health clinic

Address: 2000 Old Hickory Trail, DeSoto, TX 75115, USA

Phone: +19722987323

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Adeline Russell

Oct 23, 2022

I was recently released from here and let me tell you....they must be paying for the "good reviews" because this place is horrible. After arrival I had to wait almost 12 hours for a bed. Was stripped twice because they "lost" my paperwork. It's so noisy there that you have to request ear plugs. Loud noise from 6am up until 11pm. Food was not edible. There therapy is a joke.. they're basically babysitting you. The elderly unit was right next to my unit and it was constant yelling and banging on the door. Not to mention Dr O. Hes a rude, arrogant piece of work. Was told by a nurse they will keep you as as long as your insurance pays. I was held against my will. I witnessed the nurses being rude and inattentive. The only 2 I can say anything good about was both nurse Jackie's. Sweetest women ever. They have a 2 star rating for a reason. Stay away.

Sintya Gonzalez

Sep 22, 2022

My mother was discharged since Saturday 17th and she hasn't stoped talking about how bad they treat people there. She even witnessed physical abuse to an elderly person. She was treated fairly but very disrespected. The day of her discharge i went by to pick her up, most of her belongings were given back to her except her jewelry(14k golden necklace). My mom and i asked about it but the staff there claimed they didn't know where it was or how it was lost. She was scared to leave a bad review about the place, care and services provided. I encouraged her to file a complaint about the physical abuse that she witnessed. She is traumatized about how much abuse the patients there, receive from the nurses and staff. If anyone who has been admitted to this place and went through physical abuse... please report it. Also if persoal belongings weren't returned(stolen) also report it. It

Jencarlos Quinones Velez

Sep 1, 2022

No respect I hate this place I spent 3 months in here in 2019

Ro Barton

Aug 30, 2022

Respectfully new to area but found #BetterDays to be a good program. Would like to say there is always room for improvements but w/ Behavior Healthcare I like to be open minded in my opinion. The staff I met will be missed. Thankyou for this opportunity and for those in the mist of it all somebody loves you. Stay strong and keep in touch with your love ones in trying times. THANKYOU HTH for walking with Nami and also being there in my times of need.

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Questions & Answers

Dear Lord this place has terrible reviews. I hope it's improved.

Sharon Martin | Oct 28, 2018
Crow | Oct 28, 2019

Still better than Sundance and Dallas Behavioral

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How is this place not shut down yet?

Tania Garza | Mar 1, 2022
Alexis Carter (Ms. Carter) | Mar 1, 2022

This place is soon to be shut down, the absolute worst job I've ever had. They treat the patients with no respect, just keeping them there for the insurance money. EXTREMELY unorganized. Staff is always getting attacked. Employees team up to get you fired if they're jealous of you. Staff sleeping with patients and other married staff. Administration is clueless about what's really happening on the floor. They run off all the good employees but keep the ones that are dirty and jealous. I've never seen an ounce of sympathy shown from doctors, therapist or practitioners towards patients. The peace of Jesus is not in this place. DO NOT send you or your loved ones to this facility for help ! Go to Parkland, Dallas behavioral, Green oaks Medical City of Dallas, And Greenhouse in Grand prairie. I recommend Greenhouse in Grand prairie the ADON is wonderful, staff is respectful, the facility is gorgeous and they stick together to help patients.

When can i go visit my son ? I ask if i went over there if i could visit him she said probley not.

Hazel Hunt | Oct 28, 2019
Hazel Hunt | Oct 27, 2020

Well my son larry huckabee now lives in omaha tx near mtpleasant with is sister and is doing well.he didnt need the assistence of that hospital for long.

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What time are visiting hours?

Camila Coronado | Oct 28, 2019
grim rapper | Oct 28, 2019

Depends on patient

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How can i find out how my son is doing ?he was took there yesterday. Ive called to check on him and they are so rude .they say my son has to call me and tell me the code bu my son has dementia.he cant remember one mibuye to the nect

Hazel Hunt | Oct 28, 2019
sherry Summers | Oct 27, 2020

You definitely do have to have the ID #, but in order to get that you do have to wait for your son to call you and they are, depending on what level he's on, free to use the phone

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Can you get out when a parent wants you out

Amber Rodriguez | Oct 28, 2019
Crow | Oct 28, 2019

Yes and No, if the patient is stable you can decrease the amount of days they have to stay but if not then they'll have to stay for however many days the doctor sets for them

I went here before and there place stinks and has bugs on the ground and if you don’t go to sleep you get sleepy medicine people hate this place there was once this women she was a doctor and then she gave her number out the place is not so good

Amber Rodriguez | Oct 28, 2019
Ichi Kagami | Oct 27, 2020

When I was there they kept giving this girl shots on her butt and it ended up swollen the next day And their security for pills is stupid cause a girl was able to keep some without them knowing. They also didn't help a kid to calm down cause she was just afraid and they threatened me to give me a shot just cause I was comforting her

Are you aloud to take a blanket to someone that is admitted into the hospital

VIGUI MA.NA. | Oct 28, 2018
OLI XACA | Oct 28, 2019

No

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How can you find out if someone is admitted?

TRI Snubnose | Oct 28, 2018
Rhonda Smith | Oct 28, 2018

With psychiatry, we are not able to confirm or deny any patient information. I would recommend contacting a family member.

Does your facility treat 10 yr olds

MRSKYLANDER JONES | Oct 28, 2018
Julie Looney | Oct 28, 2018

Do NOT take your 10 year old here!!!! This place is HORRIBLE for children

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Can you do an evaluation with a person who is diagnosed with Alzheimer's?

kimberly yenco | Oct 28, 2018
Robert Linderman | Oct 28, 2018

Yes

What do really need too do cause dont please help too help my daughter she this so bad but how you get someone in the car

Lashunda Wyatt | Oct 27, 2020
Allyce Torres | Oct 27, 2020

Call your local police station and they should be able to help you.

If need too get my daughter there how can get there dont see you all bus line she need help so bad please someone me 😥😥😥😥😥

Lashunda Wyatt | Oct 27, 2020
Angela Dora | Oct 27, 2020

Once you get in they have a bus to come to your house to pick up

Who is allowed to visit when a family member is in there?

Litzy Velasquez | Oct 28, 2019
Katryna Bassford | Oct 28, 2019

Two people max. As long as they are not a harm to the patient then they are fine.

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