The UPS Store

Jodi Castro

I was going to this store to notarize important documents for my clients, mainly for passport and VISA purposes. My client drove all of the way to Richmond, Virginia from Northern VA to deliver this time sensitive material to the government office and they rejected the notaries. My client sent me the letter he received from Richmond stating important information that should have been included on the notary. The notaries were missing, the notarial statement, the date, city or county and commonwealth of Virginia. My client was extremely upset, since again, this documentation was to travel for a death in the family and now he was back to square one, his trip was put on hold and quite delayed, needless to say the gas and time spent driving all of the way to Richmond and back. I called the UPS store and told them about the experience and asked them if they would kindly add this information and to please re-do the notaries in an acceptable manner. They said, yes we will but you will have to pay for another notary. This is very poor business plus I believe the way in which they are doing notaries is illegal. I would not recommend using this UPS store. The people are extremely impolite and do not follow good business ethics. Just to add to your response since I cannot reply; the information was NOT on your notaries. I have scanned copies of your notaries. I have since been also informed that as a UPS store you are required to log the notary into a tablet for UPS followed by the clients signature. I had to do this when I took the documents to be notarized at another UPS store. Your store does not do this.

Maryann Mazza

I live in Maryland and we come to this UPS store here in Alexandria Va. This is because they are always professional, nice and helpful . A Big Thank You to Emmanuel every time I go in he helps me and couldn’t be kinder and friendlier and efficient.

Nghi Huynh

Great service

Erika Cerritos

This UPS store despite being busy at times is very efficient at getting customers in and out. The store representatives know what they are doing. They’re also very kind and helpful people. I would recommend this store when you need something to get there in one piece.