Address: 2585 Millennium Dr, Elgin, IL 60124, USA
Phone: +18477424623
Sunday: Closed
Monday: 8AM–8PM
Tuesday: 8AM–8PM
Wednesday: 8AM–8PM
Thursday: 8AM–8PM
Friday: 8AM–8PM
Saturday: Closed
Will Duchaj
Always great service, and a very helpful staff.
Jose Alvarado
Service really bad, all around, when you call them, they make wait around 10minutes and the guys are not professional they said when ever I have no signal is not their problem
donna austin
I have been with this company for many years. I paid the extra $10 for faster speed, which did not make a difference. There was no internet provider in Burlington so I signed up with them. I have since obtained Verizon as my provider and called to cancel my account on Oct. 3, which is the same day as my bill is due. I was told that they needed a 30 day notice (which was supposedly in the contract that I signed over 10 years ago). How would anyone remember that from the contract from 10 years or more ago. I am very upset with this and the person I spoke with was very short with me.
Dee ford
moved to marengo on Aug 13..started service on Aug 16...Cancelled on Sept 6 because the only thing reliable about the internet was it was UNRELIABLE. it was off more than on. we were able to watch ONE whole movie in the 2 week period. my daughter is in online school and missed her first 2 weeks of classes. I called them several times..each time having to leave a message because No one answers. they did call me back however never fixed the issue..I am now stuck with a 125 dollar installation fee for a service I never received. And need to climb on top of my roof to get the equipment down or else they will charge me an additional 50. this internet isnot reliable
Thanks! Your review is awaiting moderation.
Give us a call at 847-742-4623. Pick Sales to speak to John
There is not. Please reboot the antenna then your router. Give us a call at 847-742-4623 for additional help if needed
It truly depends on the service level you have subscribed to with Fox Valley Internet. If you have any service level lower than 6Mbps, you will experience much buffering. They operate on a line-of-sight technology. So, if you have obstructions such as trees, bushes or anything that will hinder the direct line to the tower you are pointing towards, this will affect you speeds. Ultimately, if you cannot get anything higher than 6Mbps, I recommend seeking better options by calling them or finding an alternative. Hope this helps. Blessings to you.
9am - 2pm
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.