Lake Austin Spa Resort

Kara White

I received a gift certificate from my boyfriend for a Half Day Spa Package. I wasn’t able to make a reservation until almost a year later. I’d been hearing for years how great LASR was and for the price my boyfriend paid for the package I was expecting to be “wowed”. Instead, I was terribly disappointed. The person who checked me in was nice. However, I expected a map or an actual tour, since they tell you to show up 30 minutes before your appointment time. Instead, I was given verbal directions for each area of the spa and expected to remember where everything was. The young woman who gave me my robe led me into the locker rooms and said choose any locker you want and started to walk away. I mentioned to her before we walked in that it was my first time there, so I had to stop her from leaving to ask how the lockers work. I had to try four different lockers before I could get one to work. There was no private changing area so I had change in a bathroom stall. None of the bathroom stalls had working locks. The robe I was given was too small but I was told there were no other sizes. I went to the waiting room for my first treatment and my massage therapist was 3 minutes late. The massage was just ok. After that I ordered lunch. Again, for the price, I was expecting an amazing meal, instead it was mediocre. The salmon was not fresh. The Bloody Mary was just meh, no vegetables or anything fancy. Plus, it’s not included in the package price. You have to pay extra for alcoholic drinks. The other non-alcoholic drinks are self serve. SELF SERVE. You pay hundreds or even thousands of dollars for services and you have to serve yourself. The coffee was disgusting. I walked around the grounds and many of the plants were dried and/or dead. There was no direct route down to the lake (which is actually a river). I was still having issues with my robe so I had to go back to the locker room and insist on being given a men’s robe. Next I had my facial. The aesthetician was very sweet. I enjoyed the facial. Unfortunately, when we went to the boutique none of the products she had recommended for me were in stock. Lastly, when I checked out there was only one person working at the desk. The woman in front of me was taking forever, booking multiple services for her and her grandmother. Finally, someone else clocked in and checked me out. I told her I had a gift certificate. She proceeded to tell me that the prices had increased since my gift certificate was purchased so I’d have to pay the balance due. Seriously?! That’s not how gift certificates work. You honor the price paid. I’ve never heard of a business demanding a client pay more than what originally the gift certificate was originally purchased for. That’s just bad business. I told them I would not be paying any balance. They told me they’d have to check with reservations and they’d get back to me, but that I was free to go. I had my boyfriend call them and resolve the matter because I was so frustrated. For the prices this place charges I would expect a pristine location, something super fancy and upscale. Instead, you get outdated facilities, mediocre food, old dusty furniture (think your grandma’s lake cabin), dead plants, sub par customer service, somewhat decent spa services, and attempts to overcharge you. STAY AWAY! One additional note, they don’t tell you beforehand that they have pools you can use, so if you don’t bring a bathing suit you’re SOL. Or you can buy an overpriced bathing suit in one of their “boutiques”.

Holly Nichols

Went for a short girls trip, and really enjoyed all aspects of the resort. The spa was nice, the decor was cute, the environment was generally relaxing, there were plenty of fitness/nature activities, but let me tell you - the food was unbelievable. Every meal was incredibly delicious. Would definitely visit again.

Kimberly Ketchersid

This was my second and final time using this spa. Y’all there are so many better options in Austin; don’t be fooled ! The good - my massage was wonderful. The BAD -Total lack of professionalism by the spa attendants. No tour, no offer of water , nothing! I brought my mom as a guest and we received zero help whatsoever. - the facilities - the hot tub was dirty with mold around the steps, the sauna was out of service and the steam room had one flickering light ( out of 3 total, 2 were dead). - the FINALE- undisclosed service charge. We even specifically asked if it was included and I was told NO. I added gratuity on top of the service charge. Called twice to get clarity, even then they refused to disclose what the 23% was used for. Until I refused and pressed for how much went to my therapist ( as she deserved it ). But there was no way I ate over $200 worth of trailMix and the amenities were not maintained! Never again.

Ryann Ford

Absolutely LOVE Lake Austin Spa Resort, one of my favorite experiences in Austin! The property is stunning - the whole resort sits right on the shores of Lake Austin and is totally private and exclusive. The rooms are super comfortable and beautiful, the food was amazing (love that they recently added more wine choices - amazing wine list!) - my husband and I had the best stay! Can't wait to go back!