Walgreens

Amanda Sheridan

I am so thankful for the staff at Walgreens. After my husband and I could not find a receipt to get over 200 dollars back from insurance on a prescription, the pharmacist offered to help us find a copy of our receipt. After a little digging, our original turned up (right where we left it of course) but it is so kind of them to try to prevent a $200 argument. As well, the store owner let me bring my pup in briefly when we had to wait a significant amount of time in the car on a prescription during a heat wave. Thank you guys so much for all you do.

Bill Reed

They let our $700 dollar medical test sit out on the counter for a week before shipping it. A bright white box that with words like "medical test", "live blood", "overnight" and "urgent" printed on it. Their reason? Well hum....the computers haven't worked.... and hum we haven't been able to sell any prescriptions either. Really? Lies. Just say you don't care.

VR

Pharmacy Service is probably the worst service I ever experienced. I waited an hour in the lobby waiting on a prescription. Slow service and staff customer service is inconsistent.

Larry Anderson

My rating has nothing to do with the staff. The pharmacies are understaffed, overworked, and have to consistently deal with inventory issues and what appears to be poor regional and corporate management. I’ve spent more than 45 minutes on hold only to lose the connection. Lines in the store are rediculous and God help you if you get in the drive through line with less than 30 minutes to an hour before close because you’ll end up driving home without your meds. I’ve been a customer there for over 20 years. This may sound crazy but facts are facts. In the past two years alone between my insurance and my co-pay I’ve spent over $47,000 in prescriptions, not including meds for my wife and kids. That’s over $900,000 over the past 20 years. That nothing to shake a stick at for goodness sake. Another interesting note; take a look at the stock price. The price has gone from over $85 down to $47 a share. The attached pic shows a partial report of my meds. I’ve also included two excerpts from news agencies. The only way to bring about significant positive change is for customers to speak with their dollars. In the mean time I’ve taken my business elsewhere even though I have to drive further. If you live in the Bedford / Bloomington area, I suggest the CVS on 3rd street in Bloomington. It’s a 24 hour drive-through pharmacy. I haven’t had issues with getting through on the phone or getting my meds. My prediction…if they can’t get it together look for Walmart to buy them out. Walmart doesn’t have the current brick and mortar to serve neighborhood pharmacy business and they have a better inventory management and distribution capability. If you own Walgreens stock you might think about selling short. Finally, I feel bad for the staff at Bedford Walgreens and understand why the store can’t keep staff. Excerpt from NBC News: The latest worker shortage may affect your health: Pharmacies don't have enough staff to keep up with prescriptions. Pushed to the breaking point, pharmacy technicians are quitting in waves and stores are struggling to hire, leading to shorter hours, delayed prescriptions and risky mistakes.Dec 30, 2021. Excerpt from Business News Insider: Walgreens pharmacies are closing early around the country due to staff shortages. Some Walgreens locations have shortened hours because they lack staff. Pharmacists say they're being asked to work longer hours and do more. Walgreens raised pay and added bonuses for new workers.Nov 12, 2021