City Volkswagen of Evanston

Category: Volkswagen dealer

Address: 1033 Chicago Ave, Evanston, IL 60202, USA

Phone: +18478667600

Opening hours

Sunday: Closed

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–6PM

Reviews

Nicholas Polk

Oct 25, 2022

I was just looking around and Maggie O'niell was super helpful! She answered all of my questions and was really fun to talk to in general! Will be going to her for all of my car needs!

Kuldeep Shukla

Oct 25, 2022

Overall experience was great and quick. Sales manager Maggie supported in all way and made our purchase very efficient and friendly. Finance process was smooth too with Volkswagen program for foreign people. Quite a hassle free process and I will highly recommend Volkswagen and Evanston dealership to all new buyers !! Just one recommendation which we felt was missing and can make the overall experience more memorable the final car delivery experience with photo in the delivery area or sort of bell ringing!!

Scott Gallagher

Oct 24, 2022

For the first time I bought a car sight unseen, and thanks to Kellon and Dennis they went above and beyond to help make sure every concern was met and helped every step of the way. The recommendation on the inspection service all the way down to providing an auto transport option, the experience was great and the quality of the car far exceeds my expectations. Nice work!!

Courtney Kreydt

Oct 24, 2022

Ian was fantastic. He really worked with us and would not take no for an answer (in the best way). He made the process super fun & enjoyable. Even my time in the finance office with Alex (I believe that was his name), was fun an enjoyable. They made a long day of paperwork & waiting feel not so long and daunting. Ian has reached out several times since I bought the car to see if I have any questions. I will definitely come back to VW Evanston again in the future.

Thanks! Your review is awaiting moderation.

Questions & Answers

Is it typically your practice to price gouge and prevaricate on service requests with customers who get the extended service and warranty for $1,900 on top of the $700 maintenance plan? You tried to charge me $500 for a $40 USB port that broke.

Mike Nim | Oct 27, 2019
Sal A. | Oct 27, 2019

I've had them charge me for a tire rotation wich they never did, that right there told me that it wasn't a trustworthy place to have my VW serviced there.

Read More

They told me their listed price on the website is only for financing program, if I pay in cash I would pay $1000 more normally. And this is normal policy of the dealer shop. So I paid $1000 more. Is it true?

Wonsuk Kang | Feb 28, 2022
Joe Weingart | Feb 28, 2022

Yes. Because the financing is how dealerships make any money on most cars. I've heard this all over the country.

Has anyone else been over charged for out of state license plate and title. Then never reimbursed? Purchased a Passat TDI Oct 6,2018 and was over Charged $436.00 we have called numerous times requesting a refund. Still no refund to us or VW.

Patricia Griffin | Oct 27, 2019
Brian Pelletier | Oct 26, 2020

Yup they don’t return calls when they owe you money. I’ve been paying interest to VW Credit for MONTHS on money they should have been refunded. They don’t return calls. When it’s time to buy my next car, I’ll go somewhere else

Read More

Are you a multilingual dealership?

City Volkswagen of Evanston | Oct 27, 2019
City Volkswagen of Evanston | Oct 27, 2019

Yes, we speak English, Bosnian, Polish, Russian, and Spanish here!

Do you offer certified pre-owned vehicles?

City Volkswagen of Evanston | Oct 27, 2019
City Volkswagen of Evanston | Oct 27, 2019

Yes, we do offer certified pre-owned vehicles for sale.

Does this dealership have a body shop on site?

City Volkswagen of Evanston | Oct 27, 2019
City Volkswagen of Evanston | Oct 27, 2019

No, we do not have a body shop on site.

What credit situations do you handle?

City Volkswagen of Evanston | Oct 27, 2019
City Volkswagen of Evanston | Oct 27, 2019

We handle all credit and financial situations. Good credit, bad credit, or no credit we have you covered!

How can I schedule a service appointment?

City Volkswagen of Evanston | Oct 27, 2019
City Volkswagen of Evanston | Oct 27, 2019

You can schedule a service appointment by calling us or going to our website!

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places