Crowne Plaza Jacksonville Airport/I-95N, an IHG Hotel

Sue Lefler

This was a last minute stop for my family and I. We were so impressed!! Everything was on point . The staff was the most friendly and kind and helped in any way. The food was excellent! The drinks at the bar perfect. The pool was huge, clean and peaceful. Beds so comfortable. Breakfast was amazing and quick. We will be back! Definitely 5 + stars.

John Casey

I only stayed one night. The hotel lobby is clean and the room was perfect for what I needed. I was not pleased with the state of bathroom. The exhaust fan didn't work which I think lead to the rusting of door hinges and a strange film on the ceiling. The shower head was cheap and there was exposed thread tape hanging from an attempt to stop a leak. There are ceramic tiles pulling away from the wall that could become a hazard for someone or children. The actual faucet in the shower seems like it is just going to pull away from the wall. Finally, it looks like there was a leak in the bathroom above mine at some point with a bad repair job done. There is bubbling in the ceiling paint. I let the front desk know when I checked out since I was only in the room for about 9 hours or so. They told me that they would let maintenance know. I think they should have refunded the stay since the bathroom was so bad. There are safety issues with staying in such a room. Hopefully it gets fixed and you all don't have these issues. I expect more from a hotel. The experience is part of the stay. Not just a nice bed to sleep on. I was not there long enough to enjoy the restaurant. It looks nice with a decent looking menu.

Sandy Wilson

I stayed here last night. I was treated with excellence from beginning to the end of the stay! I wish I could give much more than 5 stars review. Everyone was over the top friendly and the hotel was exceptionally nice and clean. I wish I could remember the two ladies who checked me in last night but I don’t, sorry. However the two breakfast ladies are Melinda and Robin and they were both a joy this morning. Oh yes my breakfast was outstanding. I will stay here again and again!!!!!! One more thing-my room was amazing. The bed was so comfy I didn’t want to get out of bed!

Shannon

Positive: The hotel was very nice, appealing to the eye, plenty of common spaces and amenities. The staff was very nice and the location of the hotel is perfect. 5 minutes from the riverside market and many food options. Negative: There was no housecleaning calls during the stay. If we wanted fresh towels we needed to go to the front desk. This however is likely due to the pandemic and not typical of the hotel previous to the pandemic