Holiday Inn Express & Suites Jacksonville Airport, an IHG Hotel

LilGambyt

Stunned with condition of this particular Holiday Inn Express location. Start with the good: 1. Friendly, welcoming, and helpful staff. 2. Free hot breakfast (cinnamon rolls, pancakes, eggs, sausage gravy, muffins, cereal) 3. Quiet, safe location and about a mile from River City Marketplace The bad: 1. Air quality is not so great inside rooms. Feels a bit thick and dirty smelling. Even hallways and elevators are not properly cooled. Only ground floor lobby and dining areas are. There’s definitely mold throughout the rooms. 2. AC is not central but wall unit. Bed blocks airflow, making most of the room a tad too warm. 3. Cockroaches throughout the room. In a hotel. This is a first for me, and I’ve stayed in some dump of hotels throughout the years. If you see one there are a heck of a lot more nearby. 4. Parking becomes a challenge after 5pm. I had to wait for a spot to open. Staff very friendly. But the appearance of roaches, inadequate and dirty ventilation system, and too few parking spaces negates that. There are multiple other options literally right next door.

Mike Brennan Realtor

Quick 1 night stop on my way down to Miami. No issues with this hotel. Room was clean.Bed was comfortable. Breakfast included was decent...Go for the automatic pankake maker! I want one!

John T. Grage

Horrible place. Reserved a room for a funeral. Got there around 930 pm. They had given our room away although they lied about it. Offered no real reason and offered no assistance finding lodging. Home 2 took us in with the last room they had after searching all around the area at 10 at night. They were fantastic helping us with our stay.

Shaylen Houston

Tanya was the best part of my day. She helped me find a room and get settled after a very frustrating day. Super friendly and accommodating. The hotel is a little tricky to get to and someone's car alarm was going off every few hours, but other than that we have zero complaints