Hyatt Place Jacksonville Airport

Shopaholic City

Would rate below one star if it were possible. Worst experience ever. Reserved a room and didn’t get to stay as the room was filthy (dirty mattress with blood stains, sheets were dirty and had pubic hair and the room smelled of mold and feet.) I had a King room with a sofa bed. When we pulled out the bed to check it out, the cover was dirty with black stains and food crumbs. Clearly the bedding hadn’t been changed. The carpet was filthy and had huge stains. Ended up not being able to stay, as there weren’t any additional rooms available to accommodate me. To top it off, the customer service was poor. Very frustrating experience and a huge inconvenience.

Christopher Larson

I had a 7am flight cancelled at 5am, and even though the hotel had been fully booked the night before, they got me into the first room that became available around 730am. What a great staff! The breakfast was great! The rooms are beautiful. Just an excellent place overall. I will come back next time I am in town! Thankyou to the great staff!

Leona Foster

Best one we have stayed at yet. And the only one we have seen that had a full breakfast bar, hit n cold food and u don't have to pay for anything. And very clean. Stat here if u want a peaceful experience.

S Alvarez

Great location but we were not aware the hotel is pet friendly, we had 2 very noisy dogs across the hall. Room was nice, clean and spacious. Breakfast was good and plentiful. Overall we enjoyed the 2 night stay as the hotel was centrally located to the zoo and highway.