REI

Hannah Berg

Excellent, helpful customer service. :) I came in to purchase a backpack and sunglasses this evening but had some problems with my credit card (the bank thought my purchase was fraud) that made the transaction take a long time. Tristan was my cashier and was helpful in providing me some advice with choosing a day pack and then was extremely patient and helpful while I was having the card problems and even eventually helped me solve it!

Stephanie

Dropped off my board to get tuned almost 3 weeks ago (only tune on Wednesdays right now). I even called ahead to see if it was ready to pick up, which they informed me it was. I show up and the rental staff handed my board NOT TUNED. Two staff members both thought it had been completed! I’m glad I immediately checked it over at the counter and said it had not been touched. The edges were dull as they were when I brought it in, no base grind, and no wax. I will say, the rental guy was nice about the situation. I am concerned why two employees both thought it was complete and did not think to look it over or check anything. I am frustrated that I drove over and I had to tell the staff that this is not a tuned board. Not sure if they need a sticker put on the completed boards/skis to help mark them. But they completely missed tuning my board in that timeframe.

Piper Rogers

Was needing a bike lock to replace a broken in built one. They provided a great and affordable suggestion!

Ashlee Carlisle

Shoe selection is okay. Where they fail is in customer service, speed and available staffing. I went to this place at 12pm Wednesday and Thursday and on Wednesday it took 20mins to receive help and even then was only able to see one shoe and on Thursday 0 help because the person was busy w planning the shoes to someone who wanted 3 pair and also had another customer waiting and then me. My request.was not taken because he had to go to the back. No problem. This is where I think m it’s beneficial for the staff to call on support knowing there are others around the store not helping anyone. Really wanted to buy something here but was unfortunately unable to. I do not recommend this location if you are pressed for time.